Director , Learning Centers; Internal

Director I – Learning Centers

The Director I – Learning Centers provides operational leadership and administrative oversight for assigned campus learning centers within the College's multi-campus system. This role supports the implementation of district-wide testing and tutoring strategies and promotes high-quality academic and research services that advance student success and equitable access to information resources.

The Director I manages day-to-day learning center operations, supervises staff, supports testing and tutoring development, oversees local budget allocations, and collaborates with faculty and department to advance academic support student success initiatives.

Operations & Service Delivery

• Oversee daily operations of assigned campus Tutoring and Testing Center services.
• Ensure the effective delivery of tutoring, testing, proctoring, and related academic support services.
• Support implementation of district-wide tutoring and testing policies, procedures, and service standards.
• Monitor service effectiveness, identify operational challenges, and recommend improvements.

Staff Leadership & Supervision

• Supervise, mentor, and evaluate professional, support, testing, tutoring, and student employees as assigned.
• Coordinate staffing schedules, assignments, workflow, and coverage for tutoring and testing operations.
• Recruit, train, and support qualified tutors and testing personnel.
• Develop and implement training for tutors and testing staff related to service expectations, academic integrity, confidentiality, testing procedures, and student support.

Tutoring Services

• Develop and coordinate tutoring services that support student learning and academic achievement.
• Identify high-demand courses and subject areas requiring additional tutoring resources.
• Coordinate individual, small-group, drop-in, and virtual tutoring opportunities.
• Collaborate with faculty and academic departments to identify courses and students that may benefit from tutoring services.
• Establish appropriate tutor qualifications, training, expectations, and performance standards.
• Monitor tutoring utilization and effectiveness and make recommendations for improving student access and outcomes.
• Promote tutoring services to increase student awareness and participation.

Testing Services

• Oversee the administration of secure, professional, and accessible testing services.
• Coordinate faculty testing, make-up examinations, online examinations, proctored assessments, and other approved testing services.
• Ensure appropriate procedures are followed for receiving, securing, administering, documenting, and returning examinations.
• Coordinate testing schedules and staffing based on examination volume and student demand.
• Work with faculty and appropriate College personnel to ensure approved testing accommodations are implemented accurately and consistently.

Student Support & Success

• Provide a welcoming and student-centered environment that supports academic achievement.
• Assist students in understanding and accessing tutoring and testing services.
• Identify barriers that may prevent students from utilizing academic support services.
• Develop strategies to improve student awareness, participation, and utilization.
• Support institutional efforts related to retention, persistence, course completion, and student success.
• Use student feedback and service data to identify opportunities for improvement.

Technology & Innovation

• Support implementation and effective use of tutoring and testing technologies.
• Maintain familiarity with tutoring management, scheduling, appointment, testing, and reporting systems.
• Support virtual tutoring and technology-enabled academic support services.
• Evaluate emerging technologies that may improve student access and service delivery.
• Work collaboratively with Information Technology and other College departments to resolve technology issues affecting tutoring and testing services.
• Ensure appropriate use of technology while maintaining student privacy, testing security, and academic integrity.

Budget & Resource Management

• Manage assigned campus or program budget allocations.
• Monitor expenditures and ensure responsible use of program resources.
• Assist…