ERP Functional Analyst

Job Summary

Has responsibility for design, integration, implementation, maintenance, upgrades, and management of comprehensive information systems for the assigned business unit; acts as liaison between and works collaboratively with the Assigned Business Unit (ABU), Information Technology Services (ITS), and other internal and external stakeholders as required; participates in systems education, project planning/development and business process review/improvement; utilizes SQL, SSRS, SSMS, and Toad to connect to the SQL server to monitor and generate reports;

and ensures that all programming, reporting, communication, support and electronic workflow needs are met in a timely manner.

Responsibilities

* Champions functional business requirements to ensure that technology based solutions are properly developed and applied; oversees application of information systems to support functional business requirements of the ABU; acts as an in-house information systems expert and primary technical point-of-contact for the ABU; works with appropriate ITS staff to assure information systems issues are addressed; works with ABU staff to design, implement, test, and maintain information systems in support of those areas, including any necessary coordination with ITS and other offices on technical support and troubleshooting issues;

and coordinates, oversees, and participates in the functional testing of all information systems utilized by the ABU during systems' implementation, upgrades, patches, and other maintenance, including development and maintenance of testing plans, scripts and processes.

* Designs of develops ERP system related programming; conducts project planning, development and business process review and improvement.

* Analyzes business and information management processes within the ABU; recommends and implements effective uses of technology to support these processes; monitors, reviews, and evaluates appropriate new technologies that could potentially enhance the College's ability to effectively manage and disseminate assigned business unit related information; and recommends, implements, and maintains automation processes for the ABU, including use of automation tools, automated scripts, and electronic workflows.

* Coordinates, develops and implements reporting, tracking and data extraction functions and processes, in coordination with ITS and other stakeholders.; designs, develops, and produces detailed, standard and ad hoc reports; researches topics relevant to ABU; and performs data analysis and produce statistical summaries

* Coordinates and assists in the development and delivery of training and online support resources on use of ABU information systems to departmental personnel and other end-users; acts as a liaison for end users, fielding questions, troubleshooting problems, and providing support; provides technical support, functional guidance and direction on information systems to assigned business unit user group, vendors, and other stakeholders;

acts as a liaison for end-users to coordinate support for communication systems related to professional development information systems, including email, web, portal, and other automated processes; and creates and maintains documentation for ABU information systems and related business processes.

* Coordinates, maintains, and assists with user security and account setups; provides support in the triage, troubleshooting and resolution of information systems related issues; identifies and tracks system defects as well as enhancements to ensure the proper routing of problems to vendor, staff, and other stakeholders; and collaborates with vendor support on the resolution applications issues and system problems.

* Acts as a liaison between and works collaboratively with the Assigned Business Unit (ABU) and Information Technology (IT).

* Analyzes incident tickets and performs root cause analysis.

* Leads the implementation and maintenance of ABU information systems; ensures system accuracy by working with users to conduct periodic audits of data, processes, and processing results; serves as a liaison for ABU in establishing information systems related priorities; and designs, builds, and maintains Management Information and Decision Support Systems as required.

* Represents ABU on College committees (e.g., Nexus Transformation) and at vendor/users' conferences (e.g., Campus Management's Campus Insight); represents the College by service on task forces and committees of federal and state agencies; networks with other systems support professional regarding problem resolution and system enhancements; and collaborates with stakeholders on information systems of ABU.

* Performs other duties commensurate with functions and level of position or as assigned.

Qualifications

EDUCATION:

Bachelor's Degree - or
- Professional Level certification - or
- Demonstrated KSA.

EXPERIENCE:

Two (2) years of related experience.

SPECIAL POSITION CONDITIONS:
May be required to be available for…