ERP Systems Specialist

Information Systems Manager

Responsible for design, integration, implementation, maintenance, upgrades, and management of comprehensive information systems for the assigned business software. Acts as liaison between and works collaboratively with Business Units (BU's), Information Technology Services (ITS), and other internal and external stakeholders as required. Participates in systems education, project planning/development and business process review/improvement. Responsible for ensuring that all programming, reporting, communication, support and electronic workflow needs are met in a timely manner.

Champion functional business requirements to ensure that technology software-based solutions are properly developed and applied. Understand and oversee application of software information systems to support functional business requirements of the BUs. Act as an in-house software information systems expert and primary technical point-of-contact for the BUs. Work with appropriate ITS staff to assure software information systems issues are addressed. Work with BUs staff to design, implement, test, and maintain software information systems in support of those areas, including any necessary coordination with ITS and other offices on technical support and troubleshooting issues.

Coordinate, oversee, and participate in the functional testing of all assigned software information systems utilized by the BUs during systems implementation, upgrades, patches, and other maintenance, including development and maintenance of testing plans, scripts and processes. Analyze business and information management processes within the BUs. Recommend and implement effective uses of software technology to support these processes. Monitor, review, and evaluate appropriate new software technologies that could potentially enhance the college's ability to effectively manage and disseminate business unit related information.

Recommend, implement, and maintain automation processes for the BUs, including use of automation tools, automated scripts, and electronic workflows. Coordinate, develop and implement reporting, tracking and data extraction functions and processes, in coordination with ITS and other stakeholders. Design, develop, and produce detailed, standard and ad hoc reports. Research topics relevant to BUs. Perform data analysis and produce statistical summaries.

Coordinate and assist in the development and delivery of training and online support resources on use of BUs software information systems to departmental personnel and other end-users. Act as a liaison for end users, fielding questions, troubleshooting problems, and providing support. Provide technical support, functional guidance and direction on information systems to assigned business unit user group, vendors, and other stakeholders.

Act as a liaison for end-users to coordinate support for communication systems related to professional development information systems, including email, web, portal, and other automated processes. Create and maintain documentation for Bus software information systems and related business processes. Coordinate, maintain, and assists with user security and account setups. Provide support in the triage, troubleshooting and resolution of information systems related issues.

Identify and track system defects as well as enhancements to ensure the proper routing of problems to vendor, staff, and other stakeholders. Collaborate with vendor support on the resolution applications issues and system problems. Lead the implementation and maintenance of software information systems. Ensure system accuracy by working with users to conduct periodic audits of data, processes, and processing results.

Serve as liaison for BUs in establishing software information systems related priorities. Designs, builds, and maintains Management Information and Decision Support Systems, as required. Represent BUs on college committees and at vendor/users conferences. Represent the college by service on task forces and committees of Federal and State agencies. Network with other systems support professional regarding problem resolution and system…