Sales Operations Account Executive

Echo Global Logistics is a leading provider of technology-enabled transportation management services. As a third-party logistics provider, we simplify transportation management for our clients and carriers, handling crucial tasks so they can focus on what they do best. From coast to coast, dock to dock, and across all major transportation modes, Echo connects businesses that need to ship their products with carriers who transport goods quickly, securely, and cost-effectively.

Responsible for supporting day-to-day freight execution process for transactional brokerage accounts to deliver reliable follow-through and high customer service. Supports sales rep to focus on outbound selling by managing load building, standard quoting, appointment scheduling, and document collection for TL and LTL modes across the sales rep’s book. Takes a disciplined approach to work to ensure timelines are met, documentation is accurate, and escalations are timely and clear.

• Freight Operations Responsible for execution process on tendered loads from accounts across LTL and TL, including load building, appointment scheduling, document collection, and standard LTL quoting across the sales rep’s book.
• Monitors load coverage and takes action / escalates to ensure high service levels and predictable outcomes, minimizing loads missed.
• Develops strong understanding of freight brokerage process for TL loads and is able quote standard TL lanes by the end of the first year.
• Maintains accurate load records with complete inputs and clear notes so loads move with minimal rework and strong auditability.
• Resolves standard exceptions using SOPs and guidelines, escalating only when severity or guardrails require it.
• Maintains operating clarity through robust organization, clean documentation, and reliable handoffs that reduce repeat issues.

• Receives and proactively sends routine load updates / responses to basic support requests with customers on operational tasks.
• Keeps sales reps and senior operators proactively informed with structured updates that clarify impact, next steps, and ownership.
• Engages other teams as needed, partnering with Financial Ops, Billing teams, and Carrier Ops teams to drive accounting / carrier partner issues to closure in a timely manner.

• Sales reps / Sales managers: convert priorities into execution and keep them updated on exceptions with clear, decision-oriented updates.
• Centralized Operations Support Teams: monitor for customer-facing exceptions on centralized and automated tasks and resolve / elevate only defined high-severity situations.
• Financial Ops / Billing teams: provide clean documentation and timelines to resolve accounting disputes efficiently.
• Carrier Ops teams: coordinate capacity for built loads, service recovery, and additional customer charges across the sales rep’s book.
• Operations manager: receive coaching and training resources as needed to improve freight execution skills, while monitoring performance against role expectations (including reviews).
• Customers: provide proactive exception communication and drive resolution alignment (e.g., tracking updates, load reschedules, sales rep escalations).

Clear, confident communicator - both written and verbal - capable of handling sensitive service issues, setting expectations, and guiding customers through decisions. Sound business judgment and analytical capability to interpret shipping trends, identify risks and opportunities, and make recommendations that protect account health. Ability to remain composed and decisive in a fast-paced environment, balancing multiple priorities while maintaining a high standard of service.

A proactive, ownership-driven…