Senior Business Process Improvement Analyst

Join a dynamic Medical Education team that is transforming how reporting, forecasting, metrics, and operational processes are designed and delivered. This hybrid contract opportunity in Plymouth, MN is ideal for a business process improvement professional who enjoys solving complex problems, improving systems, and building scalable solutions that support executive decision-making.
Responsibilities

• Assess current workflows, reporting practices, and system usage to identify gaps, inefficiencies, and opportunities for improvement.
• Partner with cross-functional stakeholders to streamline processes and reduce manual work, duplicate effort, and inconsistencies.
• Improve Salesforce reporting structures, dashboards, data models, and forecasting approaches.
• Develop scalable reporting frameworks, governance standards, and best practices to support long-term operational success.
• Create executive dashboards and KPI reporting using tools such as Salesforce, Tableau, Smartsheet, and other enterprise platforms.
• Support forecasting and planning activities, including budget forecasting, program schedules, and resource planning.
• Lead efforts to standardize taxonomy and nomenclature across therapies, products, and education program types.
• Collaborate with teams across Medical Affairs, IT, Finance, Salesforce, and Commercial functions to implement process and technology improvements.
• Research industry best practices and apply insights to reporting, forecasting, dashboard design, and governance models.
• Support change management, documentation, and training to drive adoption of new processes and solutions.

Skills

• 7+ years of experience in business process improvement, business analysis, operations excellence, or a related field.
• Strong hands-on experience with Salesforce reporting, administration, and process optimization.
• Experience building dashboards and reporting solutions in Tableau.
• Proficiency with Smartsheet and enterprise workflow management tools.
• Demonstrated ability to develop KPIs, metrics, and executive-level reporting.
• Experience with forecasting methods, financial planning support, and long-range resource planning.
• Ability to analyze complex problems and translate business needs into practical, scalable solutions.
• Experience working with cross-functional teams, including business stakeholders, IT, and system administrators.
• Knowledge of data governance, reporting standards, taxonomy management, and process documentation.
• Excellent communication, facilitation, and stakeholder management skills.

Preferred Skills

• Experience in medical device, pharmaceutical, healthcare, or Medical Affairs environments.
• Familiarity with physician education, professional education, or commercial training organizations.
• Lean Six Sigma, PMP, CBAP, or similar process improvement certifications.
• Experience supporting Salesforce data architecture and governance initiatives.
• Exposure to healthcare compliance, finance, and forecasting teams.
• Background in digital transformation or business process redesign initiatives.

Horizontal is committed to fostering a workplace where diversity, equity, and inclusion are core values. We welcome candidates from all backgrounds and experiences who are ready to contribute their ideas, collaborate respectfully, and help create meaningful impact.

By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.