Operations Manager

Position: Fixed Operations Manager
Dealership:

L0803 Coon Rapids Chrysler Dodge Jeep Ram Coon Rapids CDJRCoon Rapids, Minnesota$ - $/year;
This is a performance driven position that consists of a Base/Draw/Hourly Offset and opportunities for commission & bonus incentives.

Coon Rapids Chrysler Dodger Jeep , a well-established mid-size dealership, is seeking a high-performing Fixed Operations Manager to lead, develop, and elevate our service and parts operations. This is an opportunity for a proven leader who is currently managing a team and is ready to take the next step in driving operational excellence, accountability, and growth.

What You'll Do:

The Fixed Operations Manager is responsible for driving performance across all service and parts departments, ensuring operational excellence, profitability, and an exceptional customer experience. This leader partners with dealership leadership to align fixed ops strategy with overall store goals while developing high-performing teams. The role requires a hands-on operator who can balance process discipline, customer retention, and financial performance in a fast-paced OEM environment.

Lead all fixed operations departments including Service and Parts Drive departmental profitability through effective labor rate management, parts margins, and expense control

Monitor and improve key KPIs including RO count, hours per RO, effective labor rate, CSI, retention, and absorption

Ensure consistent delivery of a high-quality, OEM-compliant customer experience

Develop and coach Service and Parts Managers to improve leadership effectiveness and team performance

Oversee technician productivity, efficiency, and proficiency while supporting recruiting and retention of skilled talent

Implement and enforce processes, policies, and OEM program standards

Collaborate with Sales leadership to maximize service retention and reconditioning efficiency

Analyze financial statements and departmental reporting to identify trends and drive performance improvements

Maintain strong relationships with OEM partners, ensuring compliance and maximizing available programs and incentives

Drive a culture focused on accountability, continuous improvement, and team engagement

All other duties as assigned by leadership.

What You'll Bring:5+ years of leadership experience in automotive fixed operations (Service/Parts)
Proven track record of improving profitability, CSI, and operational efficiency

Strong financial acumen with the ability to interpret and act on departmental and dealership-level reporting

Experience working within an OEM franchise environment

Demonstrated ability to lead leaders, coach teams, and drive accountability

Deep understanding of service operations, technician management, and parts inventory strategy

Excellent communication and organizational skills

Acceptable driving record and a valid driver's license in your state of residence

Why Join Coon Rapids CDJR:

Exceptional Compensation & Benefits:
Competitive pay and comprehensive benefits package.

Career Growth:
Opportunities to advance with a world-class dealership backed by a globally recognized brand.

Dynamic Culture:
Work in a state-of-the-art facility with a team that shares your passion for performance and luxury.

If you’re ready to represent one of the world’s most innovative and prestigious automotive brands, now is the time to make your move. Apply today and drive your career forward with Coon Rapids CDJR!

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
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