Team Member, Restaurant​/Food Service

Position Overview

The Team Member is the core of the Caribou experience. They create day‑making experiences by delivering unparalleled guest service, crafting world‑class beverages, and embodying the purpose and values of Caribou in every interaction.

• Provide excellent guest service:
  • Develop personal, ongoing relationships with guests
  • Practice active listening and connection
  • Anticipate guest needs and solve opportunities using product knowledge and hospitality
  • Suggest recommendations that delight guests
  • Create day‑making experiences that spark a chain reaction of GOOD
• Hand‑craft beverages to order per Caribou standard operating procedures
• Prepare and serve Caribou food offerings per standard operating procedures
• Float between barista and guest service roles, fulfilling all team responsibilities
• Take guest orders, manage cash drawer, and follow all cash handling policies
• Maintain store cleanliness, sanitization, and organization standards
• Proactively anticipate and address team and guest needs
• Accept direction from leaders while managing multiple priorities
• Live the core values:
  Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love
• Bring joy to interactions, be helpful to teammates and guests, and pursue continuous learning
• Show up reliably, stay resilient under pressure, and ask for help when needed

• Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends
• Must be at least 16 years of age

• Restaurant, retail, or guest service experience

Seeing, hearing, speaking, reaching, lifting up to 50 pounds, sitting, standing for 4 to 8 hours, bending, and moving intermittently during working hours. These demands can be accommodated with reasonable adjustments.

$11.23 – $18.71 per hour. Starting pay is subject to local and state minimum wage regulations; ranges reflect the employer’s expectations in good faith.

Caribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers to all applicants. We prohibit discrimination and harassment of any type based on any characteristic protected by federal, state, or local laws. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

If you have a disability or special need that requires accommodation, please let us know.