Shift leader, Retail

Position Overview

The Shift Leader is responsible for the overall leadership and direction of the store in partnership with the General Manager or Assistant General Manager. The Shift Leader ensures the team has a clear understanding of goals, expectations, products, cleanliness, new directives, and guest connections during the shift.

• Demonstrate mastery of the DOING of Team Member with ease, enthusiasm, and excellence.
• Lead shifts that focus on team engagement and guest satisfaction with an unwavering commitment to Make Fun Happen.
• Think strategically about maximizing product sales and waste management.
• Demonstrate a “total store vision” to take ownership of the look and feel of the store.
• Knowledgeable about the deployment for the day, and the roles and responsibilities associated.
• Consistently leverage effective communication on the floor during the shift.
• See the needs of the team and guests, addressing situations before they become problematic.
• Understand the multiple priorities of the shift and effectively communicate and delegate objectives and tasks.
• Take ownership of the current shift and the following shift.
• Ensure the team is executing SOP and quality standards correctly and consistently.
• Actively coach and give feedback to Team Members to ensure they bring their best DOING and BEING to their role.
• Train team on role responsibilities, product knowledge, and promotional items.
• Perform administrative tasks with integrity and to completion, including bank deposits, inventory, store product orders, and others as assigned.
• Actively develop Team Members and discuss career and professional growth.
• Live the Core Values:
  Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love.
• Take ownership of impact on others and manage how they show up.
• Demonstrate confidence and own decision‑making responsibility as Manager on Duty.
• Remain resilient under pressure and bring calm in critical moments.
• Bring joyfulness to leading the team, serving guests, and being a community member.
• Seek to be of service and create success for others.
• Bring enthusiasm and curiosity as a subject‑matter expert and help others grow.
• Show humility, curiosity, and eagerness to lead a diverse group and to grow and learn.
• Give powerful feedback, focusing on commitment not compliance.
• Take ownership to make a positive impact on others.
• Create an inclusive and inspiring culture on every shift with every team member.
• Takes full ownership of their own development and actively seeks feedback and growth opportunities.

• At least 1 year of leadership, restaurant, retail, or customer service experience, or properly trained and approved by Caribou Coffee to act as Shift Leader.
• Ability to work at least one of the following: early mornings, evenings, some holidays, and/or weekends.
• Must be at least 18 years of age.
• High school diploma or GED equivalent preferred.
• Valid driver’s license and reliable transportation.

• Hearing, speaking, seeing, bending, reaching, lifting up to 50 pounds.
• Stand for 4 to 8 hours.
• Ability to accomplish physical requirements with or without reasonable accommodations.

$12.75 - $21.25 per hour. Pay is subject to local and state minimum wage regulations.

3507 Round Lake Blvd NW #100, Anoka, Minnesota 55303

Caribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers. We prohibit discrimination and harassment of any type based on any characteristic protected by federal, state, or local laws. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.

If you have a disability or special need that requires accommodation, please let us know.

The duties of this position may change from time to time, and Caribou reserves the right to add or delete duties and responsibilities at its discretion.