Account Manager

Position Overview

We are seeking an Account Manager (sometimes titled Inside Sales Administrator, Sales Support Specialist, or Sales Coordinator) to expand service utilization within existing accounts and drive upsell growth. This onsite position is based in Coon Rapids, MN. In this role you will partner closely with the sales team and existing clients to ensure a seamless customer experience throughout the sales and account management lifecycle.

Using Hub Spot, quoting tools such as Connect Wise, and other business applications, you will manage assigned house accounts, prepare and coordinate quotes, track opportunities, and maintain accurate customer records.

• Build relationships with existing clients through regular check‑ins.
• Support the sales team by preparing quotes and handling sales administration.
• Manage designated house accounts and coordinate client requests.
• Use Hub Spot and other CRM tools to document activities and opportunities.
• Continuously learn new technologies and AI tools that improve business processes.

• 2+ years of inside sales or account management experience, preferably in IT, MSP, SaaS, or other IT‑related managed services.
• Experience preparing or supporting customer quotes.
• Familiarity with technology products, services, or business solutions such as cybersecurity, cloud services, remote monitoring, networking or other MSP offerings.
• Experience using AI‑powered business tools to improve productivity and workflow efficiency.
• Strong communication and relationship‑building skills.

• Experience in the MSP or technology industry.
• CRM experience (Hub Spot, Connect Wise, Salesforce), particularly for quoting workflows.
• Experience or interest in applying AI tools in business and staying current with technology.

• Ability to work primarily on‑site in an office setting.
• Standard use of office equipment and computers.

The compensation is expected to start at $60,000, plus team spiffs as offered. The final offer may vary based on candidate experience and expertise.

New Charter is committed to creating an inclusive environment and is proud to be an equal opportunity employer. New Charter recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.