General Manager - Certification

Description General Manager
- Certification Certifications & Licensure (Executive Leadership Role)

Location:

Flexible, US Remote

Reports To:

Chief Commercial Officer, PSI Team Size:
Approximately 30 Employees Business Responsibility:
Full P&L Ownership About PSI

PSI is a global leader in workforce solutions, professional credentialing, high-stakes testing, and talent assessment. Through innovative technology, psychometric expertise, and world-class customer service, PSI helps organizations, certification bodies, and licensing agencies deliver secure, valid, and reliable credentialing programs that advance careers, protect the public, and strengthen professions worldwide.

Our Certifications & Licensure business partners with leading certification boards, professional associations, regulatory agencies, and licensing organizations to develop, deliver, and scale credentialing programs that serve millions of candidates globally.

As PSI continues to accelerate growth and expand its market leadership position, we are seeking an accomplished executive to lead one of our most strategic business units.

PSI is seeking a commercially driven General Manager
- Certification to lead and grow its global professional certification business. Reporting to the Chief Commercial Officer, this executive will own the business unit P&L, with a primary mandate to accelerate new-logo acquisition, protect and grow existing revenue, and deliver profitable growth.

The successful candidate will preferably bring deep, current experience in the certification market and be a strong relationship builder with certification bodies, professional associations, employers, workforce organizations, partners and industry influencers. They will understand how these organizations select partners, build programs, serve candidates and create long-term value.

The growth opportunity is significant. PSI has a strong position in the US domestic market, with further headroom in priority certification verticals and a clear opportunity to expand further internationally. The General Manager will use market, customer and competitive insight to determine where PSI should compete, how it will win and where commercial resources and investment will generate the strongest return.

This leader will integrate Business Development, Client Success/Account Management and Solutions Consulting/Sales Engineering into one client-facing commercial organization. They will build pipeline, sponsor strategic pursuits and client relationships, protect contracted revenue and expand key accounts. In partnership with Product, Technology, Operations, Psychometrics, Marketing and Finance, they will move the portfolio from bespoke solution selling toward a more productized commercial model while preserving the consultative expertise that differentiates PSI.

• Own the full Certification business unit P&L, including revenue, new-business pipeline, profitability, operating margin, forecasting, investment planning and delivery against financial commitments.
• Set and execute a multi-year strategy that translates market opportunity into clear commercial priorities, portfolio choices, investment decisions and measurable business outcomes.
• Establish a rigorous operating cadence across pipeline, revenue, retention, expansion, margin, client health and forecast accuracy.

• Analyze the market by customer segment, vertical, geography, buyer need and competitive position to identify the strongest sources of profitable growth.
• Deepen PSI's position in the US domestic market by prioritizing high-potential certification verticals and developing differentiated growth strategies.
• Build an international growth plan that identifies priority markets, routes to market, partnerships, localization needs and investment requirements.

• Own the development and conversion of a healthy, appropriately covered new-logo pipeline across priority certification verticals and markets.
• Lead an integrated commercial motion across Business Development and Solutions Consulting/Sales Engineering, with clear coverage, qualification standards and pursuit discipline.
• Act as executive sponsor for strategic prospects, building senior relationships, shaping differentiated value propositions and improving win rates.
• Drive disciplined forecasting, opportunity review and CRM adoption, intervening early to address pipeline gaps, stalled pursuits and conversion risk.

• Own client retention and revenue protection, with early visibility of contractual, relationship, service and competitive risk.
• Lead Client Success/Account Management to create strategic account plans, executive sponsorship and consistent business-review disciplines.
• Build systematic renewal and expansion motions that deepen client value and identify opportunities well ahead of procurement or contract events.
• Use client health,…