Sr. Account Manager, HE

About Niche

Niche is the leader in school search. Our mission is to make researching and enrolling in schools easy, transparent, and free. With in-depth profiles on every school and college in America, 140 million reviews and ratings, and powerful search tools, we help millions of people find the right school for them. We also help thousands of schools recruit more best-fit students, by highlighting what makes them great and making it easier to visit and apply.

Niche is all about finding where you belong, and that mission inspires how we operate every day. We want Niche to be a place where people truly enjoy working and can thrive professionally.

We are looking for an Account Manager to own and grow relationships with Higher Education partners. This role blendsstrategic account support with clear revenue accountability, making it ideal for someone who enjoys helping customers succeed and understands the responsibility of carrying a number.

Account Managers at Niche are trusted partners to their institutions. You will be responsible for Gross Revenue Retention (GRR) and Net New (expansion) within your assigned book of business, ensuring customers realize value from Niche while identifying opportunities to deepen and expand the partnership.

You will manage a book of accounts spanning a mix of mid-market and strategic institutions, and you will travel regularly to engage partners in person.

This role requires some travel, including campus visits, client dinners, and attendance at industry conferences.

• Serve as the day-to-day strategic partner for assigned Higher Education institutions
• Develop a deep understanding of each partner’s goals, challenges, and internal stakeholders
• Proactively surface insights, recommendations, and solutions that drive value
• Lead regular check-ins and business reviews that clearly articulate impact and ROI
• Anticipate challenges and “see around corners” to prevent churn or dissatisfaction

• Own the renewal process end-to-end, including timing, pricing conversations, and execution
• Independently source, manage, and close expansion opportunities
• Build and maintain a pipeline aligned to both GRR and Net New targets
• Forecast accurately and communicate risk early and clearly
• Use CRM and outreach tools to manage accounts, pipeline, and partner communication
• Partner cross-functionally to ensure commitments are delivered and customers are supported

• Travel regularly to client campuses and in-person meetings
• Host and attend client dinners and executive engagements
• Represent Niche at industry conferences and events

• Consistently achieving retention and expansion targets
• Maintaining a healthy, well-forecasted pipeline aligned to quota
• Strong logo retention across your book of business
• Long-term,
  trusted
  , value-driven relationships with key institutional stakeholders
• Recognition as a trusted partner internally and externally

• Owning Gross Revenue Retention (GRR) across your assigned portfolio
• Driving Net New (expansion) revenue within existing accounts
• Acting as the primary point of contact for partner needs, strategy, and ongoing success
• Managing renewals end-to-end, from early value conversations through contract execution
• Identifying and sourcing expansion opportunities independently
• Forecasting and committing to both retention and expansion targets

• Experience in account management, customer-facing sales, or consultative roles (SaaS preferred)
• Comfort carrying both retention and expansion targets
• Demonstrated experience using CRM and outreach tools to manage pipeline and customer engagement
• A service-oriented mindset paired with accountability for results
• Grit, resilience, and persistence — you stay engaged when things get hard
• Strong problem-solving and strategic thinking skills
• Ability to navigate multiple stakeholders within complex organizations
• Willingness to travel approximately 50% year-round

• Experience in Higher Education, EdTech, or Digital Advertising

Our national target base salary is $125,000, plus…