Senior Client Success Manager

Employer Industry

Digital Health and Family Care

• Base salary up to $150,000 per year, with potential for bonuses and equity.
• Flexible hybrid work model, with opportunities for in-person collaboration.
• Comprehensive benefits package, including employer-covered health, dental, and insurance options.
• 16 weeks of 100% paid parental leave and a new parent stipend for eligible employees.
• Access to professional development resources, including a stipend and personal career coaching.
• Recognition as a top workplace with over 30 awards for workplace culture and innovation.

• Lead a portfolio of large employer clients, serving as the main point of contact for all client-related needs.
• Maintain high client engagement and satisfaction, ensuring loyalty through measurable client satisfaction scores.
• Collaborate with internal and external stakeholders to identify and unlock additional business opportunities within the client portfolio.
• Consult clients on best practices for supporting working parents, leveraging Maven’s expertise and resources.
• Manage client issues and escalations, ensuring effective communication and resolutions across various teams.

• 6+ years of experience in account management, customer success, or client services in digital health, healthcare, or SaaS companies.
• Experience working with large employer clients (10,000+ employees).
• Proven track record of high client satisfaction ratings and successful renewals.
• Strong interpersonal, verbal, and written communication skills, with the ability to influence stakeholders.
• Ability to prioritize and manage multiple tasks while ensuring accountability for deadlines and deliverables.

• Experience at a digital health company in the health, wellness, or family health space.
• Familiarity with health benefit programs for employer or payer clients.
• Proficiency in Salesforce, Looker, and/or Microsoft Office Suite.

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.