Senior Account Manager - Bilingual; Mandarin+English

Overview

Spreetail propels brands to increase their ecommerce market share across the globe while improving operational costs. We are building one of the fastest-growing ecommerce companies in history.

Work Your Way: Spreetail empowers employees to work where they perform best. Each week you can choose your work location—home, a coffee shop, or the office. We value in-person connection, so we gather the corporate team in Lincoln each quarter for collaboration, team building, and our All-Hands meeting. This combines the freedom to work your way with opportunities to connect and grow.

Please confirm whether your state qualifies for the Work Your Way program.

Spreetail is seeking a Sr. Account Manager – Bilingual (English + Mandarin) to drive the growth of China-based brands in U.S. e-commerce. As a key partner, you will help brands thrive by managing fulfillment across multiple marketplaces, structuring competitive agreements, and advising on long-term growth strategies. If you are strategic, bilingual, and passionate about helping brands succeed in a fast-paced, high-impact environment, this role is for you.

• Drive brand growth by assessing the full GMV potential of each brand and building smart, competitive fulfillment contract models. Use market insights to identify opportunities and maximize impact.
• Translate long-term brand goals into clear, actionable steps and inspire teams, peers, and brand leaders to execute strategy at every touchpoint.
• Own account health by monitoring daily performance metrics including on-time delivery, inventory accuracy, customer satisfaction, forecasting, and sales, taking decisive action to keep brands thriving.
• Forge strong relationships with business leaders at all levels, lead brand communications, manage feedback, and deliver projects with excellence while providing a best-in-class brand experience.
• Deliver insightful brand reporting with actionable recommendations, lead calls, track questions, drive follow-ups, and complete weekly business reviews to identify gaps and ensure results.

• Native Mandarin speaker with full English fluency, able to communicate and translate with Mandarin-speaking brands.
• Bachelor’s degree in Business, Finance, Project Management, or Client Services.
• 5–6+ years managing e-commerce clients with net sales over $20 million annually, including project or account management experience, particularly with brands importing from China.
• Proven ability to thrive in fast-paced environments, engaging confidently with client leaders at all levels, from C-level executives to support teams.
• Strong independent and team management skills with creative problem-solving, exceptional writing, phone, and presentation abilities, and a focus on delivering results on time.

Salary: $120,000 – $170,000 per year. Our compensation reflects the cost of labor across several US markets. The base pay ranges based on geographic location and may vary with job-related knowledge, skills, and experience. Spreetail offers additional compensation such as equity, sign-on payments, and other benefits as part of total compensation where applicable, along with medical, financial, and other benefits. For more information, please visit the benefits page of our site.

This position will remain posted until filled. Applicants should apply via our external career site.

We hire people aligned with our values and are passionate about pursuing ecommerce excellence. We believe the right person can learn what is needed to succeed in their role, so we encourage applicants to apply even if they don’t meet all qualifications. We value diverse backgrounds and perspectives and do not require college degrees or a linear career path. If this role highlights your experience and excites you, please apply!

What you can expect from us:

• We provide flexibility to take care of yourself. We promote a results-driven culture with time off when needed. In addition to a generous vacation policy, we offer paid time off for weddings and parental leave, with support for growing families.
• We celebrate…