Sr. COBRA Specialist

Employer Industry: Business Process Outsourcing (BPO) for HR, Payroll, and Finance

• Opportunity for career advancement and growth within the organization
• Work remotely from anywhere
• Supportive and collaborative work environment
• Engage in innovative processes and contribute to continuous improvement
• Competitive salary with potential for bonuses
• Comprehensive professional development and training opportunities

• Manage assigned operational duties including accurate and timely updates of cases and tasks via the case management system
• Identify and elevate process gaps to ensure internal processes are accurate
• Provide professional and timely service to internal and external audit requests
• Initiate and manage direct billing and collaborate with customers on related processes
• Process incoming mail/email elections and payments, as well as update rates and plans in the COBRA system

• High School Diploma required
• 3-5 years of related experience and/or training, with a minimum of 1 year as a Specialist strongly preferred
• Knowledge of employee benefits, COBRA, and other federal/regulatory requirements
• Proficient PC skills, including Microsoft Excel, Word, Outlook, Adobe, and HRIS
• Strong analytical skills with the ability to multi-task and think critically to resolve issues

• Bachelor’s degree preferred
• Experience in a fast-paced, demanding work environment
• Proven ability to build strong partnerships within a team and organization
• Demonstrated commitment to maintaining confidentiality and professionalism
• Innovative thinking and a proactive approach towards process improvement

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position.

Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.