Product Support Specialist

Employer Industry: Education Services and Payment Technology

• Salary up to $47,000
• Comprehensive benefits package including medical, dental, vision, and 401K
• Generous earned time off and tuition reimbursement programs
• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment focused on creativity and innovation
• Chance to make a positive impact on client satisfaction and success

• Provide phone and ticketing case support for one or more FACTS products/services
• Collaborate with internal teams to proactively address client needs
• Deliver online training to new institutions and/or new contacts at existing institutions
• Maintain a standard Service Level Agreement (SLA) and Customer Satisfaction Score (CSAT) of 90% or above
• Develop strong internal relationships to support client lifecycle and manage project tracking

• Associate degree in a related field (Bachelor’s preferred) or equivalent experience
• 2-3 years of professional experience in account management or customer service, ideally within education or technology sectors
• Proven ability to manage client relationships effectively
• Strong problem-solving abilities and a customer-first mindset
• Excellent organization and time management skills to effectively manage workload

• Experience with SaaS products
• Strong interpersonal, communication, and presentation skills
• Ability to quickly grasp concepts and apply newly acquired product knowledge
• Detail-oriented, creative thinker with multitasking ability
• Positive, can-do attitude and strong initiative to complete tasks

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.