Capacity Planning Manager

About Omnidian

Omnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. Omnidian is building a more sustainable future for the planet through our passionate teams, our innovative technology, and by creating an amazing customer experience. We are headquartered in Seattle, WA

As the Capacity Planning Manager for our Operations team, you will forecast workload, volumes, and resource needs across customer support and related service teams. You will be part of a small team and work closely with department leaders and our Business Intelligence team to translate complex business processes into measurable workload and headcount requirements. This role is essential in ensuring optimal staffing to meet service levels and support customer satisfaction as we scale our customer support and field service operations.

At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:

• Analyze and interpret volume and productivity data from Salesforce and BI tools.
• Lead the optimization and data integrity of residential forecasting models.
• Build and maintain custom capacity plans, forecasting models and headcount reports to support a shifting business model.
• Update capacity plans monthly, to ensure accurate resource analysis and budget alignment.
• Present monthly headcount and forecast attainment reports to the senior leadership team.
• Run adhoc analyses to model scenarios that enable business decision-making.

• Partner with department leaders to translate new business processes into actionable headcount needs.
• Collaborate with the BI and Data teams to ensure data accuracy and improve the cadence of reporting.
• Identify and suggest innovative tools or AI-driven methods to improve forecasting accuracy and operational efficiency.
• Provide clarity to stakeholders during ambiguous business cycles or shifts in operational strategy.

• You are an expert at bringing clarity to ambiguous processes and organizing them into a clear, predictable cadence.
• You possess an innovative mindset and are proactive about solving complex problems using modern data tools.
• You are a clear communicator, capable of explaining technical data and forecasting logic to non-technical stakeholders.
• You are reliable and enjoy supporting a small, highly collaborative team environment.

• 3+ years in capacity planning or forecasting, specifically within support operations or high-volume call centers.
• Demonstrable experience in diverse types of forecasting and scheduling methodologies.
• Strong understanding of call center dynamics and Erlang-C formulas.
• Advanced proficiency in Microsoft Excel (e.g., pivot tables, VBA, and complex data modeling).
• Experience generating reports from CRM tools (Salesforce) and BI platforms (Sigma, Power BI, or Tableau).

• Knowledge of statistics, data science concepts, or AI-driven forecasting tools.
• A degree in Business, Statistics, Math, Data Science, or a related quantitative field
• Experience in the solar or renewable energy industry.

• We plan to have this role start on April 7.
• We are unable to provide sponsorship for this role, now or in the future
• Final title may be adjusted nominally to align with organizational naming conventions

• Most of our roles offer the opportunity to work remotely
• If you are in the Seattle area, we offer a vibrant office space in the historic and beautiful Smith Tower, in the heart of Pioneer Square
• We prioritize applicants near one of our employee clusters and offer one or more local gatherings per year
• We provide outstanding benefits including family medical, dental, vision, disability, 401(k) administration and $1k match per year and thoughtful paid time off
• We offer 12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year, and four-week paid sabbatical leave after four years
• We offer a competitive total compensation package that includes…