Sr. Product Manager, Agent
Job in
Coos Bay, Coos County, Oregon, 97458, USA
Listed on 2026-02-16
Listing for:
WEX
Full Time
position Listed on 2026-02-16
Job specializations:
-
Business
Product Specialist, Business Analyst, Business Management, Business Development
Job Description & How to Apply Below
Employer Industry: Payments and Technology
Why consider this job opportunity:- Salary up to $
- Eligible for quarterly or annual bonus based on role and applicable plan
- Comprehensive benefits package including health, dental, and vision insurances, retirement savings plan, and tuition reimbursement
- Opportunity for career advancement and growth within a digital-focused organization
- Collaborative and innovative work environment that encourages experimentation and diverse thinking
- Chance to transform customer and employee experiences within a leading company
- Drive the sales agent experience end-to-end by developing business models, defining and analyzing success metrics, and managing strategic projects
- Deliver best-in-class digital experiences that delight employees and enhance market competitiveness
- Understand external market and customer needs to define and prioritize key problems to be solved
- Build the product roadmap, define users, and drive tradeoff decisions
- Collaborate with cross-functional teams on product research to develop innovative solutions
- 6-10 years of specific product management leader experience, ideally focused on sales or call center agent experiences
- Proven methodologies for developing products, including customer-driven innovation and rapid experimentation
- Experience in optimizing agent value across key workflow points
- Ability to navigate ambiguity and changing business environments
- Undergraduate degree required; advanced degree is a plus
- Experience in building self-service products from scratch, particularly for data definition, SDKs, and APIs
- Strong ability to conceptualize user workflows and interfaces
- Familiarity with big data frameworks
- Data-driven approach to customer understanding and roadmap prioritization
- Experience leading cross-functional teams and initiatives
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