COBRA Services Specialist

Employer Industry: Employee Benefits Administration

• Salary up to $22.50
• Opportunity for career advancement and growth within the organization
• Comprehensive benefits package including health, dental, and vision insurance
• Flexible spending accounts and health savings accounts available
• Supportive and collaborative work environment
• Chance to make a positive impact on client satisfaction and retention

• Oversee day-to-day COBRA administration for employers and partners
• Utilize CRM tools to document and review all client activity
• Assist clients with billing questions, payments, and invoices
• Proactively identify potential issues and work towards first contact resolution
• Maintain weekly meetings with leadership to discuss coaching opportunities and professional development

• Must be willing to work the following hours: training hours from 8 AM to 4:30 PM CST and post-training from 10:30 AM to 7 PM CST
• Excellent computer skills and prior experience using web-based applications for case management or client relations
• Demonstrated excellent customer service skills, including the ability to de-escalate sensitive issues
• Strong verbal and written communication skills
• Attention to detail and ability to act as a liaison between teams for resolution

• Experience with OnBase, COBRA Point, and COBRA administration
• Ability to multi-task in a fast-paced environment
• Positive, professional attitude and phone etiquette
• Excellent analytical and organizational skills

#Employee Benefits #Client Relations #Career Growth #Customer Service #Health Insurance

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.