Senior Program Manager; Supply Chain

Why consider this job opportunity:

• Salary up to $98,000 annually
• Comprehensive benefits package including medical, dental, and vision coverage
• Flexible Spending Account and 401k program
• Competitive PTO offerings and parental leave
• Opportunities for professional growth and development
• Work remotely, preferably in the Pacific Time Zone

• Lead 2–3 concurrent operational and process improvement programs, ensuring alignment with business objectives and measurable impact
• Manage and resolve system integrator requests within 24–48 hour SLAs, proactively identifying and eliminating operational blockers
• Provide hands‑on troubleshooting and coordinate with internal engineering and external teams to resolve system and operational issues
• Analyze operational, inventory, and ERP (SAP) data using advanced Excel to drive informed decision-making
• Develop and standardize SOPs, process documentation, and reporting dashboards to improve visibility and performance tracking

• 5–7+ years of program or project management experience in operational, manufacturing, supply chain, or service delivery environments
• 5–7 years of advanced Microsoft Excel experience (complex formulas, pivot tables, reporting, data analysis)
• 2–5 years of ERP system experience, preferably SAP
• Demonstrated experience managing SLA‑driven workflows (24–48 hour response requirements)
• Bachelor’s degree in Business Administration or related field

• PMP or PMI certification
• Lean Six Sigma Green Belt or Black Belt certification (or equivalent applied experience)
• Experience in supply chain or factory operations environments
• Experience building Power BI dashboards and Azure Dev Ops reports
• Background in operational excellence, business transformation, or continuous improvement initiatives

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