Director Client Success, PBM

Employer Industry: Pharmacy Benefit Management (PBM)

Why consider this job opportunity:

• Base salary up to $180,000, with bonus potential
• Opportunity for career advancement and growth within the organization
• Work in a mission-driven company focused on harmonizing healthcare for everyone
• Supportive and collaborative work environment with a focus on employee well-being
• Chance to lead a high-performing team and make a significant impact on client satisfaction and healthcare outcomes

What to Expect (Job Responsibilities):

• Lead a team of Client Success Managers and Associates within the PBM sector
• Develop and implement strategies for client renewal, growth, and retention specific to PBM services
• Build process playbooks and tools to ensure consistency and scalability of team execution
• Collaborate cross-functionally to optimize internal resources and improve service quality
• Oversee key client relationships and facilitate involvement of executive sponsors in major accounts

What is Required (Qualifications):

• 8+ years of relevant experience in client management, consulting, or operations
• Minimum 4+ years of experience in the healthcare, PBM, or benefits industry
• Bachelor’s Degree required;
  Pharm
  
  D preferred
• Proven experience leading teams within complex PBM products
• Excellent critical thinking and communication skills, both verbal and written

How to Stand Out (Preferred Qualifications):

• Experience managing strategic PBM account relationships for an extended period
• Advanced skills in MS Office, Google Suite, and Salesforce or other CRM systems
• Comfort in presenting to large groups and managing escalated client situations
• Ability to work effectively in ambiguous situations and solve complex problems

#Pharmacy Benefit Management  #Client Success #Healthcare Careers #Leadership Opportunity #Team Management

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