Director of Client Services

Overview

About Task Us: Task Us is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, Task Us serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, Fin Tech, and Health Tech.

The People First culture at Task Us has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at Task Us understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At Task Us, we prioritize our employees  well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee s career within Task Us.

Join our team today and experience firsthand our dedication to supporting People First.

So what does a Task Us Director of Client Services really do?:

Think of yourself as a trusted and strategic business partner for Task Us clients, assisting in our business growth, change, and innovation. Imagine yourself going to work with one thing on your mind:
Spending your day helping build the disruptive force behind Task Us and some of the world’s most disruptive companies. Your role was designed to scale our clients’ domestic and international operations, build relationships, and identify potential business opportunities. Your achievements are gauged not on hours worked, but on the success or failure of the company’s revenue goals, client satisfaction, and overall impact on our business’s strategic initiatives.

You love partnering with people to understand their business needs and come up with creative approaches to make them successful. You care deeply about the overall business and look for ways to add value. You like being part of a team that delivers excellence. You’re entrepreneurial and resourceful. You’re passionate about making the world a better place. You like being held accountable for your own results.

You are also able to balance the needs of your clients against operational targets while at the same time providing world-class service and satisfaction.

• Manage one or two strategic and multiple non-strategic accounts, both new and existing, through the client lifecycle and ensure that all campaign metrics/SLAs are met and all clients are highly satisfied with the team’s performance.

• Client Management (30%):
  Conducts weekly/monthly/quarterly business reviews. Is the proactive conduit in reporting progress/activities to/from clients and facilitates communication between internal teams regarding client needs. Conducts face-to-face meetings with clients, wherever they are, to effectively manage the accounts and become a trusted partner for those clients. Understanding their needs, desires, and what is important for them to succeed.

• Financial Management (25%):
  Achieves annual top-line revenue generated by campaign as forecasted, gross margin % month/month as forecasted by finance. Grows headcount, revenue, and margins on accounts. As needed, lead contract negotiations during the lifecycle of the contract.

• Communication (20%):
  Able to charm and influence people around the world. Provides actionable feedback for improvement/course correction internally and externally. Comfortable influencing across teams/stakeholders. Professionally…