Associate Vice President, Customer Success - Tier 1 & National Accounts

Why consider this job opportunity

• Salary up to $377,200 annually
• Potential for bonuses as part of the total compensation package
• Opportunity for career advancement and growth within a leading technology company
• Work remotely from anywhere in the United States or Canada
• Collaborative and innovative work culture recognized for leadership and diversity
• Chance to influence strategic customer relationships and drive impactful business outcomes

• Define and execute the Customer Success strategy for Tier 1 and National accounts
• Drive measurable customer business outcomes including subscriber growth and retention
• Serve as a trusted strategic advisor to C-suite and executive customer stakeholders
• Partner with sales leadership on strategic account planning and expansion opportunities
• Lead quarterly business reviews with executive sponsors, demonstrating business value and ROI

• 10+ years of leadership experience in Customer Success or enterprise software/platform roles
• 8+ years of industry experience with knowledge of Tier 1 communication providers
• Exceptional communication skills—written, verbal, and public speaking
• Strong influencing and negotiation capabilities at the executive level
• Willingness to travel up to 40% domestically

• Experience in international markets with direct operational or strategic involvement
• Demonstrated ability to influence and collaborate across diverse internal and external stakeholder groups
• Track record of scaling high-performing teams that deliver measurable results
• Experience leveraging AI tools to drive innovation and productivity

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