Director, Creative Services

Navient Solutions LLC

Navient (Nasdaq:

NAVI) helps students and families confidently manage the cost of higher education. We create long-term value for customers and investors through responsible lending, flexible refinancing, trusted servicing oversight, and decades of portfolio management expertise. Our employees thrive in a culture of belonging, where they are supported and proud to deliver meaningful outcomes. Learn more at

As Director of Creative Services
, you’ll set the creative direction for high‑impact brand and marketing work, guiding ideas from early concept through polished execution. You’ll lead and mentor a talented network of freelance designers and copywriters, build strong partnerships with agencies and vendors, and play a central role in shaping how the brand shows up across every touchpoint—from major campaigns to the smallest, pixel‑perfect details.

This role is ideal for a creative leader who pairs exceptional design taste with strong business instincts. You have a deep understanding of design systems and know how to translate business goals into compelling visual stories that deliver real results. You thrive in highly collaborative environments, working closely with writers, producers, marketers, and researchers to bring ideas to life. Whether you’re presenting a creative vision to senior leaders or jumping into Figma to explore concepts, you’re equally comfortable thinking strategically and executing hands‑on.

In this role, you’ll blend creative excellence with strategic insight to develop cohesive visual systems and campaigns that resonate across all marketing channels. You’ll lead the creation of innovative design and copy solutions that elevate consumer engagement, strengthen brand consistency, and reinforce a distinctive point of view—while pushing the work forward in fresh, meaningful ways.

• Drive the evolution of our visual identity and systems, setting clear design principles and brand standards aligned with business goals.
• Ensure rigorous quality control across all creative outputs—from campaigns to evergreen assets—maintaining both creative excellence and consistency.
• Review work from internal teams and external partners, offering strategic, actionable feedback that pushes ideas forward and strengthens creative impact while meeting key timelines and delivery dates.
• Present compelling concepts to leadership and cross‑functional partners with strategic rationale.
• Keep our product and brand creatively competitive by staying on top of design trends and identifying opportunities to innovate within our brand expression.
• Ensure rigorous quality control across all creative outputs—from campaigns to evergreen assets—maintaining both creative excellence and consistency.
• Review work from internal teams and external partners, offering strategic, actionable feedback that pushes ideas forward and strengthens creative impact while meeting key timelines and delivery dates.
• Present compelling concepts to leadership and cross‑functional partners with strategic rationale.
• Keep our product and brand creatively competitive by staying on top of design trends and identifying opportunities to innovate within our brand expression.

• Execute standout design and copy work on priority projects—this is a hands‑on role, and will often need to step in to support smaller, quick‑turn or less‑visible initiatives to keep work moving and maintain quality across the board.
• Provide constructive, developmental feedback that helps designers and copywriters grow and enhances the quality of team outputs.
• Continuously assess and experiment with new tools, including AI and automation, to expand the capabilities, efficiency, and creative range—ensuring we scale smartly without compromising quality.
• Champion creative rigor and foster a culture of continuous improvement and craft excellence within the team.

• Partner with cross‑functional teams—including Product, Sales, Research, and Marketing—to deliver creative solutions that align with technical requirements and business objectives.
• Ensure design consistency and…