Senior Delivery Associate, Client

Why consider this job opportunity

• Salary commensurate with experience
• Opportunity for career advancement and growth within the organization
• Flexible PTO with no caps and encouraged minimums, along with parental leave
• Unlimited access to digital lectures, audio guides, and in-person small group tours
• Supportive, mission-oriented work environment with a remote‑first policy
• Annual enrichment stipend to pursue personal and professional interests

• Manage regional sales and customer support, ensuring timely responses to client and advisor inquiries
• Nurture strong relationships with clients and advisors through effective communication
• Provide expert guidance on the brand, product portfolio, and destinations served
• Collaborate with clients and travel advisors to build and manage itinerary proposals
• Identify and elevate client pain points while continuously improving processes and service

• Native‑level English written and spoken skills, with strong professional judgment in sensitive communications
• Deep familiarity with and passion for Japan, including 3+ years of relevant experience
• Ability to collaborate across global time zones, with availability for 2‑3 days a week crossover with JST
• Demonstrated autonomous ownership, with the ability to triage and close loops without heavy supervision
• 3‑5 years of work experience in a related role, preferably in travel or hospitality industry

• Japanese language ability
• Experience in connecting with clients through various communication channels
• Resilience and composure in handling difficult client situations
• Cultural sensitivity and experience working with diverse teams
• Versatility in managing multiple tasks in fast‑paced environment

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.