Customer Service Representative

Employer Industry: E-commerce (Luxury Goods)

Why consider this job opportunity:

• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Fast-paced entrepreneurial atmosphere that encourages innovation
• Chance to work with a mission-driven team dedicated to making luxury accessible
• Engaging role that allows for building relationships with customers

Job Responsibilities:

• Answer all incoming customer service phone calls and emails in a timely manner
• Engage with customers via live chat and provide support for inquiries
• Identify customer needs and provide solutions or alternatives
• Act as a liaison between headquarters and different retail departments
• Maintain a high level of customer service while managing multiple tasks

Qualifications:

• At least 1 year of previous customer service experience in a rapidly changing environment, ideally in retail or e-commerce
• Strong attention to detail and ability to prioritize tasks effectively
• Excellent verbal and written communication skills in English
• Experience managing large volumes of incoming phone calls
• Ability to problem-solve under pressure in a fast-paced environment

Preferred Qualifications:

• Familiarity with Google Suite, Zendesk, and Shopify
• Previous experience in a startup environment or e-commerce sector
• Positive, hands-on attitude with a startup mindset

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