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Sr. Manager, Customer Success
Job in
Coos Bay, Coos County, Oregon, 97458, USA
Listed on 2026-02-15
Listing for:
Samsara
Full Time
position Listed on 2026-02-15
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Employer Industry: Internet of Things (IoT) Solutions
Why consider this job opportunity:- Salary up to $170,000 USD
- Opportunity for career advancement and growth within the organization
- Flexible working model, supporting both remote and in-person work
- Competitive total compensation package including health benefits
- Chance to make a significant impact on industries that power the global economy
- Work in a supportive and inclusive environment that values diverse backgrounds
- Own the ongoing success, value realization, and risk management of the Mid-Market Scale customer segment
- Define and execute scalable, long-term customer success strategies, including standardized playbooks for onboarding, adoption, expansion, and renewal
- Lead and support the Customer Success Management (CSM) team through critical customer engagements
- Develop and coach a high-performing, inclusive team while embedding the employer's cultural principles
- Collaborate with cross-functional teams to drive customer adoption and deliver measurable business value
- 5+ years of experience as an individual contributor in Customer Success, account management, or strategic consulting roles
- 3+ years in a people manager or leadership role
- Bachelor's degree from a 4-year accredited institution
- Proven experience managing a portfolio of 50+ accounts
- Strong problem-solving skills and a growth mindset
- Experience working for a SaaS company
- Familiarity with “Tech Tech”, Scale, or Digital Customer Success programs
- Experience integrating AI/automation into customer success workflows
- Proficiency in using Gainsight
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