Customer Support Analyst II - Automation

Employer Industry: Healthcare Technology

• Salary up to $26.92 per hour
• Comprehensive benefits package including health, vision, and dental insurance
• 401k matching and paid time off
• Opportunities for professional growth and mentorship within the organization
• Fast‑paced and dynamic work environment with collaborative team culture

• Serve as the primary point of contact for customers via phone, email, and the web portal, addressing inquiries and resolving issues
• Collaborate with team members and departments to develop effective solutions for customer needs
• Utilize Salesforce for recording customer interactions and troubleshooting customer issues
• Contribute to the Customer Support Knowledge Base by documenting new issues and updating existing content
• Provide mentorship and assistance to junior analysts as needed

• BS/BA degree in computer systems or related field, or relevant technical certification, or over one year of experience in customer support for software or business applications
• Must thrive in a fast‑paced and collaborative environment
• Professional demeanor and positive attitude are essential
• Ability to self‑direct and engage proactively in problem‑solving
• Flexibility to work 8‑hour shifts and participate in on‑call support as needed

• Experience in healthcare or supply chain sectors
• Strong personal drive and initiative to succeed
• Excellent organizational and planning skills
• Attention to detail and proactive approach to tasks
• Professional call handling and communication skills

#Healthcare Technology #Customer Support #Career Growth #Competitive Compensation #Team Collaboration

"We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately."

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.