Manager, Customer Success

Employer Industry: Cloud Communications and Contact Center Solutions

• Salary up to $143,500
• Opportunity for career advancement and growth within the organization
• Comprehensive benefits package including medical, dental, vision, and life insurance
• Flexible spending accounts and health savings accounts available
• Paid parental and pregnancy leave, along with family-forming benefits
• Recognized as a Best Place to Work, emphasizing a supportive company culture

• Lead and manage a team of Customer Success Managers, ensuring they deliver value-based solutions
• Drive customer growth and adoption of AI-powered technology and services
• Foster relationships with high-profile clients, focusing on retention and revenue growth
• Collaborate with internal teams on renewal strategies and operational excellence
• Provide accurate forecasts and reports on financials to leadership

• BA/BS degree or equivalent military and/or work experience; MBA preferred
• Minimum of 5 years of customer or account management experience, including 2+ years managing Customer Success teams at a SaaS or telecommunications company
• Proven experience in hiring, mentoring, and developing Customer Success Managers
• Strong ability to drive adoption and implement customer success best practices
• Experience effectively collaborating with senior executives and addressing escalated client issues

• Demonstrated executive presence with impactful communication skills
• Ability to thrive in a fast-paced, ever-evolving environment
• Proven track record of developing strategies to meet business metrics and tracking their success
• Experience working with C-level executives and cross-organizational collaboration
• Strong ability to prioritize and make decisions in a dynamic setting

#Cloud Communications #Customer Success #Leadership Opportunity #Career Growth #Best Place To Work

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