Customer Success Manager

Employer Industry: Data Privacy Solutions

• Salary up to $140,000 USD
• Eligible for equity and comprehensive health, dental, and vision insurance plans
• Remote‑first working environment with flexible time off and paid holidays
• Opportunity for career advancement and development of training modules for new team members
• Supportive work culture that values customer success and regulatory compliance

• Own the end‑to‑end customer journey, ensuring a seamless experience from onboarding to ongoing success
• Lead strategic implementations by managing customer onboarding projects and coordinating resources
• Drive adoption and value realization by educating customers on privacy best practices
• Build trusted relationships with key customer stakeholders to enhance engagement and retention
• Proactively identify and solve challenges by monitoring customer health and mitigating risks

• Experience in customer success, account management, or onboarding project management in a SaaS environment
• Practical experience with data privacy tools and a strong understanding of data privacy regulations
• Strong project management and problem‑solving skills, with the ability to manage multiple priorities
• Excellent communication and relationship‑building skills, particularly with executive stakeholders
• A data‑driven mindset with the ability to track key metrics and drive continuous improvement

• Experience working with data privacy tools such as Data Grail
• Proven track record of increasing customer engagement and satisfaction
• Familiarity with compliance regulations such as GDPR and CCPA
• Ability to contribute to scalable resources like templates and playbooks for team efficiency

We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.