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Senior Manager, Strategic Customer Success
Job in
Coos Bay, Coos County, Oregon, 97458, USA
Listed on 2026-03-01
Listing for:
ServiceTitan
Full Time
position Listed on 2026-03-01
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Manager, Customer Success Mgr./ CSM, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Employer Industry: Software Solutions for Home Services
Why consider this job opportunity- Salary up to $224,900, with commission eligibility
- Flexible time off with ample learning and development opportunities
- Company-paid medical, dental, and vision benefits, including 100% employer-paid options
- Comprehensive support for life stages, including parental leave, fertility services, and more
- Recognition programs such as Bonusly and peer-nominated awards
- Opportunity to work with a passionate team and make a meaningful impact on customer success
- Manage a team of Customer Success Managers to achieve KPIs related to retention, adoption, and customer satisfaction
- Hire, recruit, and train a strong team of Customer Success Managers
- Develop future leaders in customer success through career development programming
- Deliver exceptional customer experiences and expand net revenue
- Manage and resolve escalations from high-value customers
- 5+ years of people management experience, preferably with Strategic or Enterprise accounts
- Proven leadership skills with a track record of motivating teams and maintaining high morale
- Deep understanding of what constitutes great customer experience
- Ability to think proactively and address potential roadblocks for clients
- Willingness to travel up to 20% as conditions allow
- Experience in a customer success role within a technology-driven company
- Familiarity with AI-assisted tools in customer service
- Strong analytical skills to assess customer data and improve service delivery
- Excellent communication skills for engaging with C-suite stakeholders
- Background in training and developing teams in high-pressure environments
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Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
Position Requirements
10+ Years
work experience
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