Donor Services Representative Trainee

Remote Seasonal Donor Services Representative

World Vision is hiring a Remote Seasonal Donor Services Representative to join the Donor Contact Services team.

The Job

World Vision is a global Christian humanitarian non-profit organization, partnering with children, families, and their communities to reach their full potential by tackling the causes of poverty and injustice.

As a Seasonal Donor Service Representative within the Donor Contact Services Call Center, you will begin with an approximately 3-week paid training program to gain a working knowledge of the position and ability to perform the essential functions of the job at a level of performance that consistently meets expectations. Within the hands-on and intensive training program, you will learn, understand, and develop the skills necessary to acquire and maintain donor relationships through basic inbound and occasional outbound calls in a high-volume call center environment.

Seasonal Donor Service Representatives serve as the key liaison and "voice of World Vision" to our donors and the general public while providing excellent customer service for all World Vision programs including disaster relief, education, health, clean water, and more. Specifically, you will assist with World Vision`s Gift Catalog. World Vision's Gift Catalog offers more than 100 ways to honor a loved one by giving a gift that can provide hope, joy, and transformation for a child.

Your responsibilities will include:

• Keep Christ central in individual and corporate life. Actively participate in and contribute to the spiritual disciplines of the organization (Christian conduct, devotions, chapel, prayer, worship); incorporate WV Core Values into decisions within scope of role.
• Maintain reliable, regular attendance. Report to work on time and return from breaks and lunches on time.
• Under supervision, answer inbound calls and make outbound calls to current and potential donors in response to all media presentations and World Vision products and services. Recognize and respond to up-selling opportunities and actively cross-sell other WV programs as appropriate.
• Through training and active participation, demonstrate active listening skills necessary to assess callers' needs and input information accurately and efficiently using data entry and ten-key skills.
• Achieve and maintain an acceptable level of individual statistics to accomplish Call Center business goals.
• Conduct research and effectively respond to inquiries utilizing a variety of resource materials and methods.
• Develop skills to utilize technology for maintaining and updating donor information as appropriate.
• Accepts constructive feedback and welcomes instruction and direction.
• Maintain passion and professionalism during any donor contact campaign or project in a repetitive environment.
• Learn and effectively communicate World Vision's involvement in ministries and projects around the world.
• Be sensitive to Donor's needs and pray with them when appropriate.
• Work collaboratively with team members when assigned to work as a member of a team.
• Perform other duties as assigned.
• Maintain awareness of corporate goals, objectives, organizational announcements, and activities. Reference and follow organizational policies and procedures, seeking clarity as needed.

Required Experience and Skills

• High school graduate/GED or equivalent, as well as basic routine work experience.
• Minimum of 1-year previous customer service/sales work experience or call center experience preferred.
• Required minimum of 20 WPM.
• Access to a reliable, high speed internet connection, with an average minimum download speed of 25 mbps, and an average upload speed of 6 mpbs.

We also prefer the following:

• Strong verbal and written communication skills, including the use of proper grammar in written and verbal communications.
• Ability to keep composure during challenging situations.
• Ability to work efficiently while maintaining an appropriate level of speed.
• Demonstrate innovative thinking, problem-solving skills, and ability to multi-task and prioritize.
• Ability to adapt and demonstrate flexibility.
• Willingness to accept constructive feedback, instruction and direction.
• Ability…