Collector, Customer Service​/HelpDesk

Join Our Team at Western Mercantile Agency, Inc.

- Full-Time Collector Position Available

Western Mercantile Agency, Inc. (WMA) is a trusted, community-oriented company with a strong reputation built over decades. Our mission is to deliver a vital financial service that supports the economic flow between clients and their customers. By helping recover inactive funds, we contribute to a healthier local economy and exceed industry standards.

As the collections industry continues to evolve, we're looking for someone who is adaptable, quick to learn, and ready to grow with us. This role requires excellent communication, attention to detail, and the ability to follow direction and meet performance goals. We invest in top talent and provide the training needed for your success.

• Minimum of 1 year of verified general office experience.
• Strong computer proficiency, including internet research and navigation.
• Excellent written and verbal communication skills.

• Highly motivated, assertive, and self-starting personality.
• Ability to learn quickly and thrive in a fast-paced office environment.
• Strong listening skills and a competitive, goal-driven mindset.

• Contact consumers to arrange payments and conduct skip-tracing to locate individuals.
• Use phone and internet tools to find the right contact and negotiate payment terms.
• Review account data and ask relevant questions to overcome objections and secure payments.
• Accurately document all call outcomes, new information, and notes within our system.
• Manage multiple account queues throughout different stages of the collection process.
• Ensure full compliance with federal, state, and company regulations and policies.
• Work on-site in an office environment, handling phone calls, data entry, and digital information daily.

• Hours:
  
  Full-time, Monday-Friday, 8:00 a.m.
  
  - 5:00 p.m. (40 hours/week)
• Pay: $18.85/hour with a raise upon completion of probationary period

Start your career with a company that values your growth and contribution. We look forward to meeting you!