Medical Director, Virtual Urgent Care & On-Demand Telehealth; Build & Scale Service

Job Description Skills and Experience

• Board-certified physician (emergency medicine, internal medicine, or family medicine preferred) with 5+ years in clinical practice, willing to continue practicing in a virtual care setting.
• Experience leading and managing clinicians, including advanced practice providers.
• Experience building or scaling a clinical program or service line, not just operating within one.
• Comfort working with engineering, product, and data teams. You don't need to write code, but you need to think clearly about how technology shapes care delivery.
• Experience designing interventions to improve population health outcomes and an understanding of how to measure and track care quality.
• Experience working in interdisciplinary teams across clinical and non-clinical functions.
• Experience with virtual care, Medicare populations, or urgent care preferred.

Devoted Medical, Devoted Health's virtual-first, AI-native medical group delivering multi-specialty and advanced primary care, is seeking a dynamic, experienced, and mission-driven Physician Leader to serve as the Medical Director, Care Ondemand. This is a highly impactful position: you will serve as the clinical leader of a portfolio of clinical services that serves as the clinical backbone in our organization. This includes leading our virtual primary care extension, virtual urgent care, virtual observation unit (episodic care).

The service operates 24/7 and ensures that all members of Devoted Health have a way to access care.

This represents an amazing opportunity for an ambitious clinician-leader with an entrepreneurial streak. As the Medical Director for Care Ondemand, you are responsible for building a team and an operation to handle the acute and routine needs of our membership. Specifically, you will provide clinical leadership for the 3 layers of Devoted’s Care Ondemand Program: (1) Care OnDemand - inbound triage and virtual/digital immediate care (2) Primary Care Extension- enterprise wide immediate care support for low acuity PCP extension care (3) Virtual Observation Unit - multi-day care of acute clinical issues (e.g. CHF exacerbation or complicated infections) by an interprofessional team.

All functions of the service are supported by a rapidly expanding digital platform and AI-powered care tools.

In short, we want to build an unprecedented access point to care and meet the needs of our members in a way they thought imaginable - well before they feel compelled to use urgent care or the emergency room unnecessarily.

On a day to day basis, you’d be responsible for:

• Developing and evolving the vision for the service line including expansion into increasingly AI-enabled digital channels
• Clinical architect of the care model
• Provide direct patient care and available for clinical escalations
• Direct leadership of the clinical managers - and indirectly the entire Care on Demand clinical staff (RN, NP, MDs)
• Managing vendors and technology needed to achieve success (e.g. mobile radiology, mobile phlebotomy)
• Coordinating with Devoted’s network leaders and community primary care practices to ensure continuity and cohesive care
• Cross-functional coordination within Devoted (e.g. Marketing) to promote utilization of the service line

• You are an excellent clinician who cares deeply about the well-being of your patients and brings strong judgment to both clinical and operational decisions.
• You are a builder. You can stand up a new service line from scratch and manage all the parts: people, operations, vendors, technology, and cross-organizational coordination.
• You are energized by AI and technology and see them as tools to make care better, not threats to the craft of medicine.
• You are a happy warrior. In a great environment with smart, caring people working toward a common aim, you are comfortable working hard.
• You are wired for learning, change, and rapid iteration. You would rather try something, learn, and adjust than wait for perfect information.
• You think in terms of the big picture and sweat the details. You can present a vision to leadership and then turn around and solve a workflow problem on the…