Advising Support Representative

Employer Industry: Higher Education

• Salary up to $24.50 per hour
• Comprehensive benefits package including medical, dental, vision, life and disability plans, 401(k) retirement benefit, and tuition assistance
• Opportunity for career advancement within a supportive and inclusive environment
• Engage with learners and make a positive impact on their educational journey
• Flexible work schedule with the potential for overtime pay
• Encouragement for professional development and mentorship

• Provide exceptional support to learners regarding academic inquiries and records throughout their educational journey
• Proactively inform learners about important milestones and resources to enhance their experience
• Educate learners on self-service resources to promote independence and self-sufficiency
• Manage and resolve casework efficiently while adhering to service level agreements (SLA)
• Collaborate with coaches and departments to resolve learner requests and improve processes

• Minimum of 1 year of experience in a professional setting with strong written and verbal communication skills
• High school diploma required; some college experience preferred
• Ability to manage time effectively and adhere to a set daily/weekly schedule
• Excellent customer service and problem-solving skills with attention to detail
• Strong technological skills, including proficiency in Microsoft Office and education-related software

• Some college experience or relevant coursework in education or counseling
• Demonstrated ability to handle complex customer resolution issues effectively
• Experience with CRM systems or educational software
• Strong relationship-building skills with a focus on customer satisfaction
• Ability to remain calm under pressure and manage stressful situations effectively