Transcript Evaluator

Primary Purpose

Under the general supervision of the Registrar, this position is responsible for performing the transcript and the grading processes for all incoming and current students as part of the Student First Stop Center. Processes graduation transcript evaluations including requests for grade equivalencies and all grade changes. Responsible for performing all duties in compliance with state and Federal regulations pertaining to Federal Title IV funds and Veteran's benefits while working as an integrated team.

Responsible for assisting with the duties of the Student Success Navigator position as needed and provide accurate information regarding services at the Student First Stop. This position works independently with minimal supervision and may be assigned lead in the absence of the supervisor.

This position is currently open until 11:59 pm on June 23rd, 2026.

This position is only open to internal applicants (currently employed Classified employees).

Internal candidates are interviewed and considered prior to any external candidates in accordance with the current Classified Collective Bargaining Agreement.

Description of Essential Functions

Transcript Evaluation (50% of Time)

* Assume sole responsibility for performing the duties of the transcript evaluation process, including graduation requirements and tracking, transfer transcript equivalencies, military equivalencies, appropriate substitutions and grade changes.

* Determine the accuracy of student paper and electronic transcripts and resolve issues by coordinating and implementing solutions, which may necessitate coordination between other colleges and universities and the military as well as with the Registrar, Financial Aid Office, faculty, and Deans.

* Comply with all Federal Title IV guidelines and Veteran's Benefits guidelines to ensure the accuracy of coursework required to meet graduation requirements.

* Plan, develop and implement all management information system processes in a collaborative manner to ensure compliance and to operate as efficiently and effectively as possible by proactively maximizing the functionality of Jenzabar. Requires continual process improvement and maintenance of the academic records module.

* Serve on the Academic Standards Committee to ensure that all degree requests and changes are properly implemented. Appropriately apply all requests submitted to the Academic Standards committee to the student transcript and appropriately apply all the requests to meet degree requirements.

* Responsible for understanding and implementing any changes within the EDI transcript process and procedures.

* Ensures compliance with the Family Education Rights and Privacy Acts (FERPA) as it relates to the assigned areas of responsibility.

* Determine the accuracy of all graduation applications and perform the degree audit process on all graduate requests including tracking the progress of graduate applications throughout the process until all federal, state and institutional requirements have been met.

* Oversee the advance placements, CLEP, challenges, military equivalencies and other similar requests.

Student First Stop/ Student Success Navigation (40% of time)

* Assist Registrar with the oversight and accuracy of the grading process.

* Responsible for proposing procedures and recommending updates to existing procedures. Cross train within the First Stop and act as back up when directed.

* Assist students with understanding their charges for tuition, fees, books, etc., including Title IV aid and loans paid onto accounts, and any payments made to their accounts

* Provide excellent customer service for all visitors, community members, students, and guests of the college. Greets and directs guests, clients, and potential students to the appropriate areas for assistance by promoting a positive, informative, and welcoming environment for the guests and students

* Handles customer service inquiries and problems via telephone, internet, or written correspondence. Answers general and common questions about the college, college processes, workforce and continuing education courses, student admission, financial aid, payment information, and career services inquiries.

* Responsible for informing students about the various college petition policies and processes, including but not limited to Financial Aid appeals, tuition overload petitions, Academic Standards petitions, and tuition refund petitions

* Have a knowledgeable understanding of the registration and Financial Aid process.

Curriculum Support (10% of Time)

* Serve on Curriculum Committee

* Maintain Dean's Memos and provide input to Deans/OOFI regarding permanent program changes when needed.

Performs Other Duties and Special Projects as Required/Assigned

Required Knowledge, Skills, and Abilities

REQUIRED QUALIFICATIONS

Associates degree in Computer Information Systems, Business, or related field or the equivalent to two (2) years of post-high school training/education within a financial setting and/or public…