Senior Field Service Technician

Overview

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to:
Service Manager

Execute service work according to agreed workflows and in accordance with ABB standard processes and safety guidelines. This role specializes in the installation, maintenance, troubleshooting, and repair of critical power systems, including uninterruptible power supplies (UPS), power distribution units (PDU), static switches (STS), and related systems. This role ensures the continuous, reliable operation of mission-critical infrastructure for data centers, hospitals, telecommunications facilities, and other environments where uninterrupted power is essential.

The work model for the role is:
Remote (North Dakota/South Dakota)

This role is contributing to the Electrification Smart Power division.

• Performs service tasks, identifies technical problems, and conducts analysis through remote or on-site activities in various service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end-of-life services, replacements, etc.).
• Contributes to customer satisfaction by executing service work according to customer orders and expectations. Builds and maintains good relationships with customers, understands their needs, and identifies new sales opportunities to communicate internally.
• Coordinates, prepares, and ensures that all materials, parts, and equipment are available and meet the appropriate quality standards for service activities.
• Provide technical guidance and mentorship to junior technicians, assisting them in developing their skills and expertise.
• Prepares all documents and reports to be delivered to the customer representative. Reports work done in a timely manner and follows up when needed.
• Identifies potential equipment failures proactively and requests corrective actions. Troubleshoots equipment failures and makes recommendations to prevent future issues.
• Identifies suggestions for product and quality improvement and communicates them within the organization. Provides recommendations to management to improve operations and customer service.
• Applies safety rules and practices, as well as environmental responsibilities. Reports unsafe practices and incidents.

• Bachelor's degree, Electrical Engineering, Electrical Engineering Technology or equivalent military experience or Associate's Degree with 2 or more years' experience in servicing critical power equipment. Will consider High School Diploma/GED and 8 or more years' experience.
• Preferred:
  • Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization.
  • Advanced level of ability to use Microsoft Office products.
  • Moderate ability to self-Project Manage using MS Project or Excel.
  • Advanced ability to write test plans and reports detailing test results.
  • Works well with others.
  • Works with a sense of urgency; until the job is complete.
• Must have valid US Drivers License

We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities  qualified applicants will receive consideration for employment without regard to sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your EEO rights as an applicant, please refer to the official EEO resources. As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between 9:00 A.M. and 5:00 P.M. EST, Monday through Friday, by contacting an ABB HR Representative.

Reasonable accommodations may be requested by contacting an ABB HR Representative or by email (disallowed to provide direct email in this format).

ABB Benefit Summary for eligible US employees (excludes ABB E-mobility, Athens union, Puerto Rico). Go to …