Agent Lead; Portland

Overview

As the Agent Experience Lead, you will serve as the vital Rocket Close liaison responsible for business development and ensuring the success and satisfaction of agents, support members, and customers in the Oregon market. You will build strategic relationships, drive new title and escrow business growth, and deliver exceptional customer experiences while representing our products and services with passion and expertise.

• Attend and represent Rocket Close at Redfin team meetings to advocate for our product while understanding agent and client feedback.
• Take a leadership role in and assume responsibility for establishing relationships with assigned accounts.
• Develop long-term strategic account plans which identifies potential business opportunities, defines goals and resource requirements
• Demonstrates personal initiative to understand changing market conditions, assigned client segment(s) and evolving client needs.
• Triage and address any possible issues at closing.
• Be a source for agents and customers navigating our platform used for closings in Qualia, as well as Earnnest.
• Participate in new market launch responsibilities such as training Agents, Transaction Coordinators and Listing Coordinators how to work with Rocket Close
• Work closely with the Rocket Close Director of Market Operations and Closing /Title Team members to deliver the best possible customer experience.
• Utilize the Customer Satisfaction NPS, Agent and Transaction Coordinator NPS and Survey results to get a pulse on customer satisfaction to drive exceptional customer service to Agents, Clients, and vendors on every file from start to finish.

• 3-5 years of experience in Real Estate, Title & Settlement or Sales
• Fire:
  You don’t stop until the work is done. 99% done is half done.
• Creativity:
  You think outside the box to come up with brand-new ideas. You have strong customer empathy and can put yourself in their shoes.
• Communication
  
  Skills:
  
  Advocating for your department and sharing your findings and recommendations are essential. You excel at coaching team members and inspiring others.
• Leadership:
  You see opportunities, not problems and keep your cool under tight timelines.
• Tech-savvy:
  You’re comfortable with technology and learn new programs quickly.
• Talk the talk and walk the walk:
  You speak fluently and convincingly but your actions suit your words.
• Must possess the ability to quickly assess the personalities and needs of all parties present at settlement; enjoy engaging in activities to support, develop and enhance current clients and new business opportunities.
• Current Title Producer’s License or Sales License (if required per state)
• Dynamic, engaging and outgoing personality that can work with and connect with people across a diverse spectrum of personalities and backgrounds with a customer-first approach.
• Thrive in a multi-tasking, priority shifting environment
• Entrepreneurial, problem-solving spirit

Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too. We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind.

Simply put:
We’ve got your back. Check out our full list of Benefits and Perks.

Rocket Close is a leading national provider of title insurance, property valuations and settlement services. Here, you’ll be given all the resources and support needed to deliver innovative solutions and in turn, your hard work will be rewarded with a competitive compensation package and an array of other amazing benefits. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.

This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law.

The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at  Los Angeles County and San Francisco Candidates only: qualified applicants with arrest or conviction records will be considered for employment per the Fair Chance Ordinance and the California Fair Chance Act.