Senior Collections Specialist

Employer Industry

Financial Technology (Fintech)

• Competitive compensation (base + bonus & equity)
• Comprehensive medical, dental, and vision coverage with Health Savings Account contributions
• 401(k) with 100% company match up to $4,500 and immediate vesting
• Generous sick and safety leave, along with supportive parental and family care programs
• Opportunity to work remotely with flexible scheduling across East/West coast time zones
• Engaging company culture with social activities, team events, and employee resource groups

• Empower borrowers by providing personalized solutions to help them manage their accounts effectively
• Achieve and exceed key performance indicators (KPIs) related to collections and borrower commitments
• Drive innovation by contributing to the enhancement of collections practices and processes
• Build trust with borrowers through effective negotiation and empathetic communication
• Manage high call volumes while providing strategic support to borrowers

• At least 2 years of experience in a collections role at a financial institution with proven success in performance goals
• Demonstrated ability to engage borrowers and handle challenging conversations professionally
• Familiarity with FDCPA, TCPA, and other relevant collections laws and best practices
• Proven success in a results-oriented environment, improving key performance metrics (KPIs)
• Effective time management skills to balance high call volumes with personalized support

• 3+ years of experience recovering high-risk or delinquent accounts, including managing hardship programs
• Demonstrated ability to negotiate settlements while adhering to company policies and regulatory guidelines
• Proven track record of securing high-value agreements and maintaining positive borrower relationships
• Deep understanding of collections laws and compliance standards, including state-specific regulations
• Skills in de-escalating challenging conversations and presenting effective payment plans under pressure

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.