Bilingual Intake Coordinator; PST

Why consider this job opportunity:

• Competitive hourly pay of $20/hour
• Comprehensive benefits package including medical, dental, vision, and life insurance
• 401k retirement savings plan with employer match
• Paid parental leave, paid time off, and holiday pay
• Opportunity to work in a supportive and inclusive environment dedicated to mental health
• Chance to make a meaningful impact in the lives of patients and their families

• Efficiently handle communications via phone, email, voicemail, faxes, and chat to assist new patients
• Conduct thorough intake assessments to match patients with the appropriate provider
• Schedule initial appointments and collect necessary patient information, including insurance details
• Ensure all patient interactions are accurately documented in the Electronic Health Record (EHR) system
• Assist new patients with portal setup and manage referral paperwork

• High school diploma or equivalent required;
  Bachelor's degree preferred
• Minimum of 2 years of experience in a contact center or healthcare environment
• Strong computer proficiency, including knowledge of Microsoft Office, Internet, and Email
• Clear understanding of insurance-related terminology
• Fluency in English is required; fluency in Spanish is preferred

• Prior experience working with Electronic Health Record (EHR) systems
• Ability to multi-task and prioritize work in a fast-paced environment
• Strong customer service skills with a patient-centric approach
• Demonstrated adaptability to learn new technology and processes quickly

#Mental Health #Healthcare Jobs #Customer Service #Career Opportunity #Inclusive Workplace

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