Business Partner, Employee Relations Lead

Ready to be a Titan?

Maintaining a culture of trust, transparency, and high performance is paramount here 're looking for a People Business Partner who can lead our employee relations and investigation efforts with both integrity and pragmatism. You'll ensure we address concerns fairly and quickly, protect our culture, and help leaders navigate sensitive situations—all while keeping the business moving forward. In addition to being the leader of Investigations, you will also act as the dedicated People Business Partner to one of our departments.

This is not a traditional People Business Partner role. This role is unique in that it is the first of its kind here at Service Titan and that you’d be operating in a dual capacity. While you will drive talent strategy for your assigned group, your primary mandate is to lead complex, sensitive employee investigations across the entire organization, ensuring we uphold our standards of conduct while maintaining the agility and speed our business demands.

• Lead End-to-End Investigations: Lead efficient, proportionate investigations that get to the truth quickly while balancing employee experience, business continuity, and risk management. Orchestrate and conduct investigations into highly sensitive matters.

• Risk-Calibrated Decision Making: Apply sound business judgment to scope investigations appropriately—knowing when to dig deeper versus when you have enough information to act. Partner with leadership to implement solutions that resolve issues without creating unnecessary organizational disruption.

• Framework Development: Build and refine a scalable, proportionate investigation framework that balances consistency with flexibility. Develop documentation standards that capture what matters while keeping investigations moving efficiently.

• Collaborative Resolution: Partner closely with Legal and People Business Partners to evaluate findings, determine appropriate outcomes, and ensure consistent application of company policy and disciplinary actions.

• Trend Analysis & Proactive ER: Identify root causes and trends in employee relations issues across the company. Use data to develop proactive training and interventions that mitigate risk and improve the overall health of our culture.

• Strategic Thought Partnership: Provide strategic counsel and coaching to leaders as they build and scale high-performing, ambitious teams. Keep business outcomes at the center of all talent decisions and organizational moves.

• Trusted Advisor Across All Levels: Coach and advise throughout the organization on the full spectrum of people topics—change management, performance management, team dynamics, organizational design, rewards and recognition, and employee relations concerns.

• Relationship Builder: Build effective relationships while modeling and inspiring a culture of mutual accountability, grit, constructive collaboration, and high-quality ownership and execution of outcomes.

• Proactive Program Leadership: Identify and drive organization-wide opportunities and initiatives that scale impact and meaningfully add value to our Titans and teams. Don't wait to be asked—see around corners and bring solutions to our Partner teams (Talent Management, Compensation, Operations).

• Cross-Functional Execution Partner: Lead, collaborate, and execute with the broader People Ops team to roll out all key people programs and processes including compensation reviews, DEI, Total Rewards, and Learning & Development programs for your assigned groups.

• Data-Driven Pattern Recognition: Leverage data to identify themes, surface insights, and influence solutions that address root causes rather than symptoms.

• A Pragmatic Problem-Solver and Neutral Arbitrator: You remain objective while understanding that investigations are a means to an end—not an end in itself. You gather the facts needed to make sound decisions, know when you have enough information, and focus on outcomes that protect both people and the business. You possess the rare ability to remain objective under pressure.…