Director, HR Business Partner; HRBP), Global Operations

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient, fair, and transparent, but automation never makes the final call. Every hiring decision is made by real Twilions, ensuring a human touch at every step.

Join the team as our Director, HR Business Partner (HRBP), Global Operations
, serving as the single-threaded HR leader for our global operations organization.

We are looking for an HRBP Director (P6) who turns people's strategy into business impact.

You thrive in complex, global operating environments and are energized by supporting large-scale, customer-facing and operational organizations. You serve as a trusted advisor to our SVP of Global Operations and her leadership team, shaping workforce strategies that scale teams, strengthen performance, and enable operational excellence across a globally distributed employee population.

This role is for a strategic HR leader who goes beyond day-to-day HR partnership. You understand how global operations talent drives customer experience and business continuity, and you bring a proven track record of designing and executing people strategies for large, global teams.

You are fluent in leveraging data, analytics, AI, and automation insights–using them to anticipate talent needs, guide organizational design, and influence systematic change. You thrive in ambiguous, fast-moving environments, translating insights into action and aligning stakeholders across regions to achieve measurable results.

This is an Individual Contributor role with global influence, perfect for someone who enjoys collaborating across functions, shaping culture, and driving organizational effectiveness  you see yourself as a strategic partner, business-savvy advisor, and driver of transformation, this is the role for you.

In this role, you’ll:

• Serve as the trusted HR advisor to the SVP Global Operations and operations leadership team, shaping talent strategies that drive growth, innovation, and organizational performance.
• Develop a deep understanding of the business, operating models, and regional dynamics to anticipate workforce risks and opportunities at scale.
• Provide data-driven recommendations and strategic tradeoffs on organizational design, talent allocation, leadership development, and long term capability planning.
• Navigate complex transformations—workforce planning, AI adoption, reorganizations—with empathy, clarity, and influence to drive alignment and adoption across key stakeholders.
• Provide confidential one-on-one coaching to senior leaders to enhance strategic thinking, drive change management initiatives, and improve performance.

• Lead strategic workforce planning, capability planning, and skills gap analysis to ensure global operations teams are optimized for current priorities and future growth.
• Partner with Talent Acquisition teams to assess and shape pipeline health and ensure talent investments are hyper-aligned with business needs.
• Design organizational structures that balance operational efficiency, creativity, and agility, optimizing global operations effectiveness at scale.
• Pioneer and lead succession planning, leadership development, and retention strategies for critical global operations role.

• Use HR analytics, predictive modeling, and AI-enabled workforce tools to generate actionable insights, inform workforce strategies, and guide…