Public Sector Document Management SME

This posting is for an existing vacancy.

NEOGOV is a proud AI-Enabled SaaS leader in the Public Sector & Public Safety space with a mission to serve the people who serve the people. Our clients use our software to streamline everyday processes. NEOGOV is a leading AI-enabled SaaS provider serving the public sector and public safety organizations nationwide.

For more than 25 years, we’ve helped agencies streamline critical workforce and operational processes through an integrated, intelligent platform. From hiring and onboarding to employee growth, retention, compliance, and public safety operations, our solutions support the full employee lifecycle. Guided by our mission to serve the people who serve the people, we combine innovation, customer focus, and purpose-driven technology to help build stronger communities.

As part of this mission, we are launching a new Document Management product designed specifically for public‑sector HR Service Delivery and HR Operations teams. We are hiring a Public‑Sector HR Document Management Subject Matter Expert (SME) to serve as the embedded operational authority for this new product. This role brings direct, hands‑on experience from public‑sector HR Service Delivery and HR Operations into every phase of product development and launch.

You will represent how HR documents are created, received, classified, routed, secured, retained, audited, and retrieved within cities, counties, states, public institutions of higher education, and comparable public‑sector entities.

From early discovery through general availability and customer rollout, you will work as a core member of the product team—shaping workflows, validating assumptions, and ensuring the solution aligns with real operational, procedural, and compliance requirements. Following launch, this role expands to support go‑to‑market execution as the product’s primary Sales Engineer and Implementation Consultant, serving as NEOGOV’s most hands‑on expert in public‑sector HR document operations.

• Serve as the embedded public‑sector HR Service Delivery and HR Operations SME throughout discovery, design, and build phases.
• Translate real‑world HR document workflows—including intake, classification, metadata management, access controls, versioning, retention, and retrieval—into clear product requirements and constraints. Write User Stories as requirements are defined.
• Advise on document life cycles across a wide range of HR use cases, including employee files, disciplinary records, compliance documentation, and administrative records.
• Participate directly in customer interviews, workflow walkthroughs, and usability testing.
• Act as the primary product tester, validating end‑to‑end scenarios across HR staff, supervisors, and leadership roles.

• Partner closely with Product, Design, and Engineering to ensure the tool reflects real‑world public‑sector HR Document Management workflows—not theoretical or vendor‑driven models.
• Review and refine workflows related to:
  • HR document intake and classification
  • Secure storage and access controls
  • Document versioning and audit trails
  • Retention schedules and records management
  • Reporting, search, and retrieval
• Ensure alignment with public‑sector requirements around compliance, auditability, records retention, public records requests, and defensibility.
• Contribute to in‑product guidance, templates, and best‑practice defaults grounded in operational experience.

• Serve as the product’s primary Sales Engineer, supporting demos and customer conversations with deep operational credibility.
• Translate customer scenarios into clear product narratives grounded in public‑sector HR document management realities.
• Lead early customer implementations, including configuration guidance, training, and rollout support.
• Act as a key feedback conduit between customers and the product team, identifying recurring patterns and opportunities for improvement.
• Develop training documentation on new Electronic Document Management System (EDMS) product features for both NEOGOV internal teams and NEOGOV customers.

• A seasoned public‑sector HR Service…