Labor Relations Specialist

Our Client, a Retail Pharmacy company, is looking for an Employee/Labor Relations Specialist for their Remote location.

• Serving as first point of contact for our leaders and colleagues by a centralized phone system and perform real time issue spotting to effectively resolve issues/concerns.
• For issues that require additional research or investigation, documenting all pertinent and relevant call details and consultation provided during the intake and assigning the case to the accurate team for resolution, including assignment of case categorization and priority.
• Effectively leveraging resources to achieve first contact resolution and provide proactive support to colleagues.
• Assisting with policy interpretation, and the application of client policies and the Code of Conduct.
• Consulting with leaders regarding colleague discipline and performance issues.
• Responding to colleague inquiries, escalating to the appropriate team for further review and consultation when necessary.
• Responding to general inquiries related to workforce reduction, escalating concerns where appropriate.
• Providing cross-functional support to other areas of the business, as appropriate.
• Demonstrating empathy, putting people first and inspiring trust with our colleagues
• Interacting and effectively influencing colleagues within all levels of the organization
• Making sound, constructive business decisions, mitigating risk and adverse exposure to the Company while upholding what is right for the business and the colleagues we serve
• Collaborating cross-functionally to achieve desired outcome
• Demonstrating knowledge of current state and federal employment/labor laws and regulations

• Leadership experience can substitute for 2+ years of practical experience and understanding in Employee Relations, Labor Relations, or as an HR Generalist.
• Preferred Qualifications:
• Prior mentoring, leadership, mediation, or consulting experience
• Knowledge of current state and federal employment/labor laws and regulations
• Solid real time problem solving and decision-making skills
• Certifications:
  
  PHR/SPHR and/or CP/SCP (SHRM)
• HS diploma/GED required, Bachelor’s Degree preferred; or equivalent years of work experience may substitute.

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.