Customer Success Manager, Americas

Why consider this job opportunity

• Salary of $60 per hour for 20 hours per week
• Opportunity for contract extension beyond the initial 6-month period
• Gain hands‑on experience in a fast‑paced, customer‑first SaaS environment
• Work remotely with a flexible schedule during Americas business hours
• Collaborate with a supportive and growth‑minded team
• Play a meaningful role in helping small businesses connect with their audiences

• Triage and respond to customer tickets via email and video calls
• Diagnose root causes of customer issues, including API documentation and workflow logic
• Identify complex issues and elevate them to technical support teams as necessary
• Advise customers on best practices and strategies for using the platform
• Facilitate onboarding calls and provide one‑off support sessions as required

• 2–3 years of experience in Customer Success or Technical Account Management in SaaS, or technical support experience transitioning into Customer Success
• Comfortable communicating with customers via email and video calls
• Ability to read API documentation and troubleshoot integrations
• Familiarity with marketing automation platforms such as Customer.io, Marketo, Braze, Iterable, Active Campaign, or Klaviyo
• Self‑starter attitude and strong communication skills to explain complex concepts clearly

• Experience diagnosing and resolving technical issues in a customer‑facing role
• Ability to ask insightful questions to assist customers effectively
• Passion for helping small businesses succeed through thoughtful support

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Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.