Solutions Engineering Manager

Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime’s software is used today in over 150,000 locations across 100+ countries by the world’s top restaurant and food service operators. Customers including Chipotle, Culver’s, Domino’s, Dunkin’, Five Guys and P.F. Chang’s rely on our top-ranked platform which now includes Zenput to manage inventory, staff scheduling, learning and development, food safety, operational tasks and audits.

We are seeking an experienced and highly motivated Pre-Sales Solutions Engineering Manager to lead a team of three Solutions Engineers (SEs). In this role, you will be responsible for guiding and mentoring your team, providing technical expertise, and collaborating with sales, product, and engineering teams to ensure our solutions meet the needs of our clients. You will play a critical role in the entire sales cycle, from discovery to proof-of-concept, helping our customers understand the technical and business value of our products.

• Team Leadership & Mentorship: Lead, coach, and mentor a team of three Solutions Engineers. You will manage and mentor SEs, establish career development paths, and align team efforts with the broader company strategy. You will also coach SEs on presentation effectiveness, develop messaging frameworks, and ensure team readiness for high-stakes presentations.
• Technical & Strategic Guidance: Guide the SE team on technical best practices, establish enablement programs, and collaborate with Product to influence the roadmap. You will own the SE strategy for your team, ensuring alignment with sales objectives and driving key initiatives for pre-sales effectiveness.
• Cross-functional Collaboration: Work closely with the sales team to understand customer needs and objectives. Partner with product and engineering teams to provide market feedback and help shape the product roadmap.
• Solution Expertise: Act as a subject matter expert on our software and hardware solutions for restaurant kitchen automation. Stay up to date on industry trends and the competitive landscape.
• Customer Engagement: Engage with key accounts, support complex enterprise deals, and ensure the SE team delivers consistent technical value. You will also join customer meetings and presentations as a senior technical leader when needed, helping to build trust and credibility with key stakeholders.
• Process Improvement: Identify and implement improvements to the pre-sales process to increase efficiency, scalability, and win rates.

• Bachelor's degree in a technical field or equivalent practical experience.
• 3+ years of experience in a pre-sales or solutions engineering role, with a proven track record of success.
• 1+ years of experience in a leadership or management role, leading a team of Solutions Engineers or similar technical roles.
• Strong technical understanding of both software and hardware solutions. Experience in the restaurant or food service industry is a plus.
• Excellent communication, presentation, and interpersonal skills. The ability to translate complex technical concepts into clear business value is essential.
• Proven ability to work collaboratively with sales, marketing, and engineering teams.
• A strategic mindset with the ability to think critically and solve complex problems.
• Willingness to travel as needed.

• Previous experience supporting cloud sales in the hospitality industry
• Experience with POS and/or Kitchen Display Systems
• Technical skills, including basic programming in web-based technologies
• Experience with the Demo 2 Win framework

• Great mission-driven team members from diverse backgrounds with a strong company culture
• Competitive pay
• Flexible PTO
• Paid company holidays
• Yearly team off-sites
• Medical, dental, and vision benefits (FSA, HSA & HRA options)
• Basic & Voluntary Life Insurance
• 401k employer match
• Wellness benefits
• Commuter benefits
• Work in an open environment on solutions that are reshaping the way businesses operate
• Fun team…