Application Support Engineer

Employer Industry

Background Screening and Workforce Solutions

• Clear path into product management, product operations, or product leadership
• High-impact role with direct influence on product quality and customer experience
• Remote‑friendly role with meaningful ownership and autonomy
• Opportunity to help shape a growing SaaS platform used by thousands of businesses
• Bonus structure aligned with impact, execution, and customer outcomes
• Comprehensive employee benefits package including medical, dental, vision, and 401K options

• Serve as a technical escalation point for customer‑reported issues related to product behavior, data accuracy, and platform performance
• Investigate and reproduce bugs using application logs, databases, and analytics tools, documenting findings and expected behavior
• Translate customer feedback, support tickets, and usage patterns into clear product requirements and feature requests
• Partner with Product to help shape the product roadmap by identifying recurring customer pain points and high‑impact opportunities
• Validate bug fixes and product enhancements before and after release to ensure issues are fully resolved

• 2–5 years of experience in a technical role at a SaaS or software company (Support Engineer, Technical Support, Solutions Engineer, QA, or Engineering)
• Hands‑on experience investigating application issues, bugs, or data discrepancies
• Exposure to working with product managers and engineering teams in an agile or iterative development environment
• Strong interest in product development, product strategy, and customer‑driven roadmap planning
• Ability to communicate effectively with both technical and non‑technical stakeholders

• Experience supporting or analyzing customer‑facing software products
• Experience in regulated, compliance‑driven, or data‑sensitive environments

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Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.