More jobs:
Director, Critical Accounts
Job in
Coos Bay, Coos County, Oregon, 97458, USA
Listed on 2026-02-16
Listing for:
Wiz
Full Time
position Listed on 2026-02-16
Job specializations:
-
IT/Tech
IT Support, Cybersecurity, Technical Support, Network Security
Job Description & How to Apply Below
Overview
Employer Industry: Cloud Security
Benefits- Salary up to $280,500
- Eligible for equity plan participation and incentive compensation
- Flexible paid time off plus 11 paid holidays
- Comprehensive health, dental, and vision insurance
- Opportunity to lead and mentor a specialized team, promoting career growth
- Work with top-tier clients, including over 50% of the Fortune 100
- Act as a hands-on technical lead for assigned critical accounts, resolving complex technical support cases and escalations
- Analyze accounts suffering from "ticket fatigue" to identify root causes and implement systematic fixes
- Collaborate with customer teams to refine internal workflows, improving efficiency in handling routine requests
- Serve as the primary technical owner during critical incidents, driving them to resolution
- Recruit, hire, and mentor a team of specialized Support Engineers to expand the Critical Accounts program
- 10+ years of industry experience in Technical Support, Dev Ops, or Site Reliability Engineering
- 7+ years of people management experience with a history of hiring and developing technical teams
- Proven ability to stabilize "at-risk" or high-volume accounts, enhancing customer satisfaction
- Experience balancing deep technical work with high-level program management and reporting
- Advanced knowledge of major cloud providers (AWS, Azure, GCP) and their security models
- Previous experience building a "Red Account" or specialized escalation team from scratch
- Familiarity with AI, ML, API-based integrations, and automations for support scalability
- Understanding of cloud security frameworks, vulnerability management, and cloud architecture
#Cloud Security #Technical Support #Leadership #Career Growth #Competitive Benefits
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