Director, Digital & Media Customer Success

Employer Industry: Marketing and Advertising Technology

Why consider this job opportunity:

• Salary up to $205,965 annually
• Opportunity for annual discretionary bonuses and tailored incentive opportunities
• Comprehensive benefits package including medical, dental, and vision insurance, 401(k) with company match, and flexible time off
• Commitment to professional development with tuition reimbursement and certification support
• Supportive work environment that prioritizes client satisfaction and teamwork
• Potential for career growth within a leading organization in the marketing technology space

• Build and maintain executive-level relationships with clients to enhance customer success and satisfaction
• Design and implement scalable processes for the Customer Success team
• Serve as an escalation point for customer inquiries and concerns
• Produce strategic account plans and manage monthly P&L targets
• Lead training and onboarding initiatives to ensure strong adoption of products

• Bachelor s degree required
• 10+ years of experience in leading a Customer Success team within a marketing or advertising technology firm
• Proven track record of delivering positive outcomes for large enterprise retail customers
• Experience managing a team of direct and indirect reports
• Strong knowledge of digital media, e-commerce software, and business operations

• Experience in promoting value through enhanced customer experiences
• Exceptional communication skills with the ability to foster positive business relationships
• Expertise in process analysis and optimization

#Marketing Technology #Customer Success #Career Growth #Comprehensive Benefits #Team Leadership

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