Technical Support Manager

Overview

Employer Industry: Identity Security Solutions

• Competitive salary and meaningful bonus program
• Excellent benefits package, including healthcare insurance and retirement matching
• Opportunity for career progression in a dynamic and innovative environment
• Work with a passionate and collaborative global team
• Chance to make a significant impact on customer satisfaction and operational efficiency

• Lead and develop a team of Support Engineers to ensure high-quality support delivery
• Manage daily operations while adhering to SLAs and escalation procedures
• Serve as a key escalation point for critical customer situations
• Build strong partnerships across teams to accelerate the resolution of customer issues
• Conduct performance reviews and provide coaching to support team development

• BS degree or equivalent in Computer Science or Computer Engineering preferred
• 3+ years of personnel management experience in an enterprise support organization
• Working knowledge of Microsoft Active Directory, Kerberos, LDAP, and related technologies
• Familiarity with cloud technologies such as Azure, AWS, Docker, and Kubernetes
• Excellent communication and presentation skills in English, with additional languages being a plus

• Proven success in leading high-performing technical support teams
• Experience with process improvement frameworks such as ITIL or Six Sigma
• Strong analytical skills with a proactive mindset for problem-solving
• Quick learner with a passion for improving customer experiences
• Prior experience with Delinea products is a plus

#Identity Security #Technical Support #Career Growth #Customer Satisfaction #Cloud Technologies

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