Digital CX Solutions Engineer

Overview

Say hello to opportunities.

It’s not every day that you consider starting a new career. We’re Ring Central, and we’re happy that someone as talented as you is considering this role. Ring Central is a $2 Billion annual revenue company with double digit ARR growth and a large market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers.

Ring Sense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.

This is where you and your skills come in. The Digital Experience SE is a key member of the customer-facing sales team, having primary responsibility for providing pre-sales technical support for Ring Central Customer Engagement products and services with an emphasis on the digital portion of the portfolio. This person interacts directly with all levels of management on the customer accounts, including the executive management team.

Identifies key customer requirements and presents Ring Central Engage Digital solutions that meet those requirements.

Job Duties:

• Evangelizing Ring Central Digital Experience solutions to customers, partners, and internal stakeholders
• Assist with the development of formal sales plans and proposals for assigned opportunities.
• Transfer industry, technical, and product knowledge to customers.
• Keep up-to-date on relevant competitive solutions, products, and services.
• Provide technical and sales support for accounts in the assigned territory.
• Perform advanced use-case and needs assessment-based digital engagement demonstrations for customers and prospects remotely and in-person.
• Work with customers on appropriate expectations for the solution.
• Develop and maintain an expert understanding of Ring Central’s Customer Engagement Digital applications and products.
• Representation at conferences, industry, and sales events when requested by department managers.
• Actively participate as an SME for digital engagement products and technologies, providing consultative support to other Sales Engineers.
• Provide direct support for the technical fulfillment of RFI’s, RFQ’s and RFP’s as needed.
• Responsible for continued education on the digital engagement platform and underlying technologies.

• Minimum 3 years of operational experience with digital engagement tools.
• Ability to provide technical leadership to the Ring Central sales teams for digital engagement technologies like WeChat, Whats App, Apple Chat, Facebook, etc.
• Ability to work effectively on a remote basis.
• Ability to teach other members of the team and act as a mentor as required.
• Requires an action-oriented individual with a very strong initiative to be successful.
• Willingness to take ownership of accounts and account-related actions.
• Must be able to coordinate across various groups and functional teams.
• Ability to complete job responsibilities with minimal supervision.
• Ability to apply solutions, technology, and products to a business opportunity.
• Willingness to travel throughout the assigned region.
• Understanding of customer communications requirements for contact centers.
• Demonstrates the ability to excel at understanding and communicating complex technical solutions and issues.
• Ring Central product experience and/or relevant experience in key competitor offerings in technology areas of emphasis are preferred.
• Fluent in English (both written and verbal).
• Excellent written and verbal communication skills.
• Excellent presentation and demonstration skills.
• Excellent analytical and problem-solving skills.
• Excellent interpersonal and negotiating skills.

• Experience with customer-facing product demonstrations.
• Experience with storytelling presentation methods. The ability to present the solution using real-world scenarios, examples, and the value selling methodology.
• Technically focused, including knowledge of HTML, JS, NodeJS, etc.
• Ability to create, maintain, and evolve a digital engagement demo…